Head of Operations - Last Mile

Head of Operations-Last Mile

Location: Kozhikode, Kerala

Role Overview

DropX Logistics is looking for an experienced Head of Operations- Last Mile to lead and manage end-to-end last-mile operations across multiple states. The role will be responsible for driving operational excellence, improving delivery performance, optimizing costs, and ensuring consistent service quality across all DropX stations.

Key Requirement (Non-Negotiable)

Prior experience working in Amazon Last Mile Operations is mandatory.

The candidate must have previous experience:

Working directly with Amazon Operations OR

Managing Amazon EDSP (Delivery Service Partner) operations Candidates without

Amazon last-mile operations experience will not be considered.

Key Responsibilities

• Own end-to-end last-mile operations across DropX stations in multiple states.
• Drive station performance against key operational metrics and client SLAs.
• Manage and improve delivery performance, productivity, and cost efficiency.
• Lead station managers, cluster teams, and operational leadership teams.
• Implement standard operating processes across locations.
• Identify operational gaps and drive continuous improvement initiatives.
• Ensure compliance with Amazon operational requirements and processes.
• Manage manpower planning, productivity, and resource optimization.
• Handle operational escalations and ensure timely resolution.
• Work closely with business and client teams to achieve growth and serviceobjectives.

Candidate Requirements

• Mandatory: Previous experience in Amazon last-mile operations (Direct Amazon / Amazon EDSP
• Partner).
• 5+ years of experience in last-mile logistics, e-commerce, or delivery operations.
• Strong understanding of delivery station operations and processes.
• Experience managing multi-city or multi-state operations.
• Proven ability to lead large teams and multiple operational layers.
• Strong analytical, problem-solving, and execution skills.
• Experience in cost optimization and operational improvement.
• Willingness to travel extensively across operational locations.