Head of Operations Infrastructure People & Governance

We're Hiring | Head of Operations Infrastructure, People & Governance

Kosmoderma Healthcare Pvt. Ltd. | Bengaluru

Location: Bengaluru, with travel across clinic locations

Reporting To: Chief Executive Officer (CEO)

Experience: 1015 years overall, including at least 5 years in a senior operations leadership role

Qualification: Bachelor's degree required; MBA preferred

Industry Preference: Healthcare, hospitals, aesthetic dermatology, wellness, multi-location clinics or service-led businesses

About Kosmoderma

Kosmoderma is a dermatologist-driven skin, hair and body clinic network focused on delivering high-quality clinical services and client experiences. As we continue to strengthen our operations and expand our footprint, we are looking for a seasoned Operations Leader to drive operational excellence, people governance and business efficiency across our network.

The Role

We are looking for a dynamic, hands-on and commercially focused Head of Operations Infrastructure, People & Governance to lead integrated operations across our clinics and corporate functions.

This is a senior leadership position requiring end-to-end ownership of clinic infrastructure, administration, inventory, HR operations, payroll governance, training, employee engagement, client escalations, compliance, audits and cost optimisation.

The ideal candidate will be a strong execution-oriented leader capable of building systems, driving accountability, managing cross-functional teams and ensuring that every clinic operates efficiently, compliantly and in line with organisational standards.

Key Responsibilities

1. Clinic Operations & Infrastructure

• Ensure operational readiness, infrastructure standards and uninterrupted functioning across all clinics.
• Oversee facilities, maintenance, AMCs, equipment upkeep, housekeeping, pest control and support services.
• Monitor vendor performance and ensure timely resolution of operational issues.

2. New Projects & Expansion

• Identify and evaluate potential real estate locations for new clinics.
• Negotiate rentals and commercial terms within approved budgets.
• Lead project coordination, fit-outs, relocations, clinic readiness and infrastructure upkeep.

3. Inventory & Cost Governance

• Oversee stock movement, inventory reconciliation, consumption controls and variance management.
• Coordinate with Finance on operational budgets, expenses, clinic P&L monitoring and cost optimisation.
• Ensure expenditure discipline, appropriate approvals and effective resource utilisation.

4. HR Operations & Workforce Management

• Oversee onboarding, employee lifecycle management, attendance, leave, duty rosters, manpower deployment and employee documentation.
• Coordinate payroll validation, employee insurance and related administrative processes.
• Drive employee engagement, retention, training, performance discipline and organisational culture.

5. Employee Relations & Client Experience

• Manage employee grievances, disciplinary coordination and corrective action processes.
• Oversee client feedback, escalations, service recovery and complaint closure.
• Work with clinic teams to identify recurring issues and implement preventive measures.

6. Compliance, Legal & Risk Management

• Track clinic licences, statutory approvals, renewals, leases, vendor agreements and other operational documentation.
• Coordinate with legal consultants on notices, disputes and case follow-ups.
• Oversee applicable insurance, risk controls and compliance documentation.

7. IT, Digital Systems & SOP Governance

• Coordinate with IT teams and vendors to ensure system availability and effective software usage.
• Drive completion of clinic billing records, doctors' EMRs and Medical Aestheticians' assigned digital treatment records.
• Ensure adherence to operational and HR SOPs, including applicable grooming and documentation standards.

8. Audits & Performance Reporting

• Conduct and oversee monthly clinic audits covering people, infrastructure, inventory, documentation and compliance.
• Maintain operational dashboards, identify gaps and ensure corrective actions are completed within agreed timelines.
• Submit periodic operational performance reports to senior management.

Key Performance Expectations

• Operational readiness and consistency across clinics.
• Improved cost control, inventory accuracy and resource utilisation.
• Timely project execution and infrastructure maintenance.
• Payroll input accuracy and workforce process compliance.
• Employee retention, engagement and grievance resolution.
• Client escalation resolution and improved service experience.
• Timely statutory renewals and compliance adherence.
• Audit scores, SOP compliance and closure of corrective actions.
• Accurate digital documentation and operational reporting.

Candidate Requirements

• 10–15 years of relevant experience, with at least 5 years in senior operations leadership.
• Proven experience managing multi-location operations and cross-functional teams.
• Strong knowledge of infrastructure, administration, budgeting, inventory, HR operations and compliance.
• Experience in new project execution, real estate negotiations and vendor management.
• Strong commercial acumen, analytical ability and cost-control orientation.
• Excellent leadership, communication, negotiation and problem-solving skills.
• High integrity, accountability, confidentiality and a strong execution mindset.
• Willingness to travel across clinic locations as required.

Who Should Apply?

We are looking for a leader who can connect people, processes and business performance; establish operational discipline; resolve issues proactively; and build systems that can support the next phase of Kosmoderma's growth.

If you have the experience and leadership capability to manage complex, multi-location operations while balancing people, compliance, client experience and financial performance, we would like to hear from you.

To Apply: Please submit your updated CV highlighting your multi-location operations experience, team size managed, key operational achievements, cost optimisation initiatives and experience with new project launches.Role & responsibilities

Preferred candidate profile

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