Head of Globalised Services

About Suntera

Suntera Global is a leading international provider of fund, corporate and private wealth services, with over 45 years of experience and 550+ specialists supporting a diverse range of industries worldwide, empowering responsible ambition through professional delivery of governance, administration and accounting services, all while focusing on strong relationships and continually evolving to provide the best possible service to clients.

About the Role

Suntera is seeking an experienced and commercially minded leader to oversee and develop our India-based centralised services operation. The role will be responsible for managing the delivery of support services across Funds, AML, Accounting, Bookkeeping and related operational functions, ensuring high-quality service delivery, strong governance, and scalable growth.

You will play a key role in supporting Suntera's global operating model by developing India as a centre of excellence for repeatable and scalable services, while ensuring client ownership, regulatory accountability, and final decision-making remain within licensed jurisdictions.

• Lead and manage the delivery of India-based services across: Fund Administration, AML/KYC Operations, Accounting & Bookkeeping, Tax Support Services and other centralised operational activities
• Ensure agreed service levels, quality standards and turnaround times are consistently achieved
• Oversee the transition of work into India from other jurisdictions and third-party providers
• Support the delivery of strategic insourcing initiatives and operational efficiency programmes
• Drive process standardisation and continuous improvement across all service lines
• Build scalable operational frameworks capable of supporting future business growth
• Provide overall leadership for the Mumbai office and centralised services team
• Recruit, develop and retain high-performing teams across operational service lines
• Establish clear reporting structures and accountability across functions
• Partner with global business leaders to understand future resource requirements and capacity demands
• Lead succession planning, capability development and training initiatives
• Promote a collaborative, high-performance culture aligned to Suntera's values
• Maintain oversight of outsourcing governance frameworks, intercompany agreements and documentation
• Establish and monitor appropriate control frameworks, escalation processes and RACI structures
• Ensure operational activities are completed in accordance with internal policies, regulatory requirements and client service standards
• Produce regular management information, KPI reporting and operational updates for ExCo and local boards
• Identify operational risks and implement appropriate mitigation strategies
• Support the continued development of India as a strategic delivery hub for Suntera
• Collaborate with global stakeholders on future transition opportunities across business lines
• Drive automation, process optimisation and technology adoption initiatives where appropriate
• Work closely with Finance, HR and business leaders to plan future growth and workforce expansion
• Contribute to the achievement of operational savings and efficiency targets while maintaining service quality and control standards

About You

• Significant leadership experience within financial services, professional services, fund administration, corporate services or shared services environments
• Experience managing large operational teams across multiple service lines
• Demonstrable experience leading operational transformation, process improvement or service transition initiatives
• Strong understanding of operational risk management, governance and control frameworks
• Experience managing recruitment, workforce planning and organisational growth
• Excellent stakeholder management skills with the ability to influence senior leaders across multiple jurisdictions
• Strong commercial awareness and ability to balance service delivery, risk and operational efficiency
• Strong operational leader with a hands-on approach
• Highly organised with strong execution capability
• Commercially minded and results driven
• Excellent communication and influencing skills
• Able to work effectively across cultures and jurisdictions
• Comfortable operating in a fast-growing and evolving organisation
• Strong focus on quality, accountability and continuous improvement