Head of experience and training center
Lifetime Health Products · Bengaluru · onsite · Posted 51d ago
Not disclosed6–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Head of Experience & Training Centre
Lifetime Health Care Plus Pvt Ltd | Full-time | Bengaluru, Karnataka
Lifetime Health Care Plus is a digital healthcare company providing nursing, physiotherapy, and caregiving services. We're building a dedicated Training Centre and looking for a leader to own both staff training and patient experience for our operations.
What you'll do
- Design and run a structured Training Centre covering clinical skills, soft skills, and service etiquette for nurses, physiotherapists, and caregivers.
- Build the onboarding/induction training journey for new hires, including simulation-based learning.
- Own the patient/family experience strategy — journey mapping, service standards, and satisfaction tracking (NPS/CSAT).
- Turn patient feedback and complaints into targeted training interventions.
- Develop a train-the-trainer model to scale training delivery.
- Partner with Quality and HR teams to align training with credentialing and compliance cycles.
What we're looking for
- 6-10 years in clinical training, L&D, or patient/customer experience — healthcare or home-healthcare background preferred.
- Experience designing and scaling training programs for a field-based workforce.
- Prior ownership of patient/customer experience metrics (NPS, CSAT).
- Strong facilitation, communication, and empathy skills.
Sourced from foundit
Skills
CSATsatisfaction trackingtrain-the-trainer modelJourney MappingcredentialingClinical TrainingNPSPatient Experienceservice standardsService Etiquettecompliancesimulation-based learning