Head of Enterprise Learning

Job Description

Role Purpose:

We are looking for an experienced learning leader to join the Global Service Centres (GSC) Learning function as Head of Enterprise Learning.

This role will lead the delivery arm of the GSC Learning function and help advance our ambition to transform learning from a traditional training model into a more modern, learner-centric experience. The role will oversee enterprise learning strategy, standards, learning architecture, capability roadmaps, digital learning, AI-enabled learning and the broader learning technology ecosystem.

The successful candidate will play an important role in ensuring that GSC learning initiatives are strategically aligned, globally scalable, measurable and capable of delivering meaningful business impact.

Key Responsibilities

Enterprise Learning Strategy & Architecture

• Lead the development and execution of the Enterprise Learning Strategy and architecture.
• Define and manage the GSC Learning architecture, capability roadmaps and digital learning journeys.
• Establish consistent governance, standards and design principles for enterprise learning across GSC.
• Ensure learning initiatives are aligned with business priorities and transformation goals.

Learning Experience & Digital Transformation

• Lead the transition from traditional training approaches towards modern, learner-centric and digitally enabled learning experiences.
• Drive digital learning initiatives, including AI-enabled learning solutions.
• Partner on the evolution and adoption of GSC Learning Technology platforms.
• Champion innovation in learning methodologies, tools and technologies.

Capability Building

• Shape leadership and functional capability-building programmes across GSC.
• Build scalable approaches to capability development that can be leveraged across functions and geographies.
• Ensure enterprise learning solutions support current and emerging capability requirements.

Learning Measurement & Business Impact

• Establish meaningful learning metrics and measurement frameworks.
• Strengthen the organisation's ability to demonstrate learning effectiveness and business impact.
• Use data and insights to continuously improve learning programmes and learner experiences.

Stakeholder & Partner Management

• Partner closely with People Function, Technology, Business and Functional leaders.
• Build strong relationships with senior stakeholders across GSC.
• Manage and influence external learning partners and vendors where required.
• Ensure learning initiatives are effectively positioned, implemented and adopted across the organisation.

Team & Community Leadership

• Provide leadership, coaching and direction to the enterprise learning team.
• Build a strong learning community and promote collaboration across functions and locations.
• Foster an environment of continuous learning, experimentation and innovation.

What We Are Looking For

• 15+ years of experience in Learning & Development leadership or a comparable enterprise learning role.
• Strong expertise in enterprise learning strategy, learning architecture and capability development.
• Experience designing and implementing global learning programmes and solutions.
• Proven experience in learning technology, digital learning and transformation.
• Exposure to or experience with AI-enabled learning solutions.
• Strong understanding of learning analytics, measurement and business impact.
• Experience working with senior business and functional stakeholders in a complex, global organisation.
• Strong programme and stakeholder management capabilities.
• Ability to translate business and capability requirements into scalable learning solutions.

Key Skills & Competencies

• Enterprise Learning Strategy
• Learning Architecture & Design
• Capability Building
• Digital Learning Transformation
• Learning Technology
• AI-enabled Learning
• Learning Analytics & Measurement
• Programme Management
• Stakeholder Management
• Strategic Thinking
• Coaching & Team Leadership
• Business Partnership