Head of Delivery (IT Services)

Head of Delivery IT Services

Job Summary

We are looking for an experienced Head of Delivery to lead and scale our IT services delivery organisation. This senior leadership role will own end-to-end project and program delivery, client satisfaction, delivery governance, resource utilisation, profitability, and operational excellence.

The ideal candidate will bring strong experience in IT/software services, managing large engineering teams, leading complex client engagements, and driving P&L and delivery margin improvements. The role requires a strategic leader who can build scalable delivery processes, develop future leaders, manage executive-level client relationships, and align delivery operations with business growth.

Key Responsibilities

Delivery Management & Governance

• Own end-to-end delivery across multiple projects and programs, ensuring timely execution, quality, scope adherence, and budget control.
• Establish standard delivery frameworks, governance processes, project reviews, and risk management mechanisms.
• Monitor delivery KPIs, SLAs, project health, dependencies, and escalations.
• Drive engineering excellence through Agile practices, DevOps, CI/CD, test automation, and root-cause analysis.

P&L and Commercial Management

• Own delivery margins, resource utilisation, project profitability, revenue realisation, and billing efficiency.
• Partner with Sales and Pre-sales teams on solution design, estimation, proposals, pricing, and Statements of Work (SOWs).
• Identify opportunities to improve productivity, reduce rework, manage scope changes, and optimise delivery costs.

Client and Stakeholder Management

• Build and maintain strategic relationships with key clients and executive stakeholders.
• Lead critical client escalations and drive customer satisfaction, renewals, and account growth.
• Participate in strategic deal discussions and present delivery plans and solutions to senior client leadership.

People and Organisational Leadership

• Lead Delivery Heads, Program Managers, Architects, QA, Engineering, and DevOps teams.
• Build capacity planning, workforce strategies, leadership pipelines, and succession plans.
• Drive employee development, retention, accountability, and a performance-oriented culture.

Transformation and Innovation

• Implement AI-assisted engineering, automation, reusable frameworks, and productivity improvement initiatives.
• Continuously improve delivery operating models, Agile practices, and distributed/offshore delivery capabilities.
• Establish data-driven delivery metrics and scalable operational processes.

Required Qualifications and Experience

• 14-20 years of experience in IT services, software development, or technology consulting.
• At least 6 years of experience leading large-scale delivery teams, preferably managing 50+ professionals.
• Proven experience managing complex, multi-project portfolios and enterprise client engagements.
• Demonstrated ownership of delivery profitability, gross margins, utilisation, or P&L.
• Strong expertise in Agile, Scrum, SAFe, DevOps, project governance, and risk management.
• Experience with commercial models such as Time & Material (T&M), fixed-price projects, and managed services.
• Excellent stakeholder management, negotiation, problem-solving, and executive communication skills.
• Demonstrated ability to scale delivery operations and develop high-performing leadership teams.

Preferred Qualifications

• Experience in BFSI, FinTech, EdTech, or other enterprise technology environments.
• Experience scaling a growing IT services or technology organisation.
• PMP, PgMP, SAFe, ITIL, or relevant cloud certifications.
• Strong technical understanding of cloud, data, enterprise applications, platform engineering, and modern software architecture.

Key Success Measures

• Improved on-time and on-scope delivery predictability.
• Increased delivery margins and resource utilisation.
• Higher client satisfaction, retention, and account expansion.
• Reduced delivery risks, escalations, and rework.
• Stronger leadership capability and scalable delivery operations.

What We Offer

• A senior leadership position with direct visibility to the CEO/COO.
• Strategic ownership of delivery operations and organisational growth.
• Competitive compensation with performance-linked incentives.
• Opportunity to shape delivery strategy, processes, and technology transformation.

Employment Type: Full-time
Work Mode: Hybrid
Location: Bengalauru
Reporting To: CEO / COO