Head - NoC & Field Operations
Tata Teleservices · Pune · onsite · Posted 27d ago
Not disclosedFresherfulltimeSourced from
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About this role
JOB DESCRIPTION
| Key Relationships/Key Customer | External: MS Partners, Network OEMs such as Nokia, Cisco, UTStar, Tejas, ECI etc. | |
| Internal : SME, LE and Carrier BU, Network Engineering, Service Assurance, Finance, IT, HR | ||
| Span of control: | Geographic : National Sub-Functions: NOC, Central Operations, Field Operations, Network Security | |
| No. of reports (direct & indirect)- if any : ( 1000 outsourced/ indirect headcount) While the execution layer is currently outseourced , the Head - Network operations can develop strategies to detremine the best way forward for us to realise our Network Performance objectives | ||
| Why position exists | Ensure best-in-class Network performance of the Tata Tele Business Services telecom Network as it executes its vision of USD1Billion powered by smart digital solutions, omni-channel go to market and industry leading custoemr experience | |
| Key Result Areas | Network Opex 725Cr. in FY 27 | |
| Service Delivery as per CRDD | ||
| Network Customer Complaint Index (CCI) 7.5 | ||
| Open Network Faults 24 hrs to be 100 | ||
| Responsibilities | Responsible for Service Delivery, Network Performance SLA/ KPIs incl. Availability, MTTR, and Latency etc. | |
| ||
| MS Partners,TP Providers , IRU, and OEM AMC Management and Governance | ||
| Network Operations Audits, Assets and Security Management | ||
| Nework Operations MIS, dashboards and MS Partners, customer, and business escalation management | ||
| Necessary | Preferred | |
| Skills/ Capabilities and competencies | Thorough knowhow of Enterprise Networks & underlying infra, fiber and transport technologies like OTN, DWDM, ASON, PTN & SDH. Knowledge of IP/ MPLS, packet networking, and Internet. | CCNA/ CCIE |
| Excellent understanding of Voice systems such as IMS, NGN, SBC and MGW. | Virtualization and Cloud technologies | |
| Business/ commercial acumen to select, operate & manage in-house/ outsourced ops. | ||
| Good vendor managenemnt skills | ||
| Qualification | BE (ECE/ Telecom/ EEE) | ME/ MBA |
| Overall Work Experience | ||
| Essential Requirement | 25+ years managing network operations in a carrier grade telco/ ISP | Management of Voice, Data, and Internet operations of Enterprise and Retail Customers |
| Experience in management of large teams | ||
| Behavioural Attributes | High degree of reslience, process orientation, strong discipline, and positive attitude. | |
| Prefered Industry | Telecom/ ICT |
Sourced from foundit
Skills
Internetfiber and transport technologiesIP MPLS packet networkingsbccloud technologiessdhCciedwdmmgwIMSCCNAVirtualizationotnPTNenterprise networksAsonNGNvoice systems
About Tata Teleservices
Tata Teleservices
Telecom
1.8k+
employees
1995
31 years old
Navi Mumbai, Maharashtra
US
₹10.1L PA avg
Avg at Tata Teleservices
About
Tata Tele Business Services (TTBS), is one of India's leading Information & Connectivity Technology (ICT) solutions company, driven by innovation, ethics, and a passionate, customer-focused team.
Industries
TelecomIT Services & Consulting
Employee ratings
10 reviews
3.8/ 5
Culture
3.5
Career growth
3.1
Work-life
3.8
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