Head - MuleSoft & Integration Tower

About the Role:

You will own the MuleSoft / Integration tower within clients GCC leading the team, API strategy, and integration delivery. Your mandate includes completing the legacy migration program, building a self-sustaining integration CoE, and progressively transitioning integration delivery from Capgemini to the GCC.

Key Responsibilities:

- Own the MuleSoft tower P&L staffing, budgeting, utilization, and delivery efficiency across 1525+ GCC associates

- Define the multi-year integration capability roadmap completing WebMethods migration, expanding API governance, and enabling event-driven architecture

- Serve as executive interface with clients Director of API Architecture and integration leadership for strategy alignment

- Drive the Capgemini-to-GCC transition for integration delivery defining the operating model, KT plan, and governance framework

- Establish an Integration CoE within the GCC API design standards, reusable connector library, and integration best practices

- Partner with SAP, Salesforce, ServiceNow, and Data & AI tower heads for unified platform connectivity

- Manage MuleSoft vendor relationship licensing optimization, Anypoint Platform roadmap alignment, and partnership programs

- Drive integration talent strategy hiring MuleSoft-certified developers in a competitive market, building training programs, and creating career paths

- Oversee integration delivery quality API uptime, error rates, mean-time-to-resolution, and throughput metrics

Required Qualifications:

- 14+ years of integration/middleware experience with at least 5 years in leadership

- Experience building or scaling integration practices within GCCs, captives, or large IT services organizations

- Deep understanding of MuleSoft Anypoint Platform and enterprise integration architecture

- P&L management experience for a technology delivery unit

- Experience managing SI-to-internal transitions for integration delivery

- Executive-level stakeholder management and communication skills

Preferred / Good-to-Have:

- MedTech or Life Sciences industry experience

- MuleSoft Certified Architect or equivalent expertise

- Experience with BOT (Build-Operate-Transfer) models

- Knowledge of healthcare interoperability and connected device ecosystems

- MBA or equivalent management qualification