Head Member Expereince / Customer Service Manager

Role & responsibilities

• Leading a team of 10 / 20 Relationship Managers
• Handling the escalations of the team
• Coordinating with State Head for client servicing standards
• Work closely with RMs and maintain good rapport and help them with suitable profiles.
• Monitor and regularize the performance of Relationship Managers
• Help the Relationship Managers build a strong rapport with the clients
• Get in touch with clients every now and then and ensure that their requirements are being addressed and also to learn the changing

mindset of the clients

• Deliver quality service to paid members counted amongst the cream of the society, help Relationship Managers to make Success Stories
• Driving sales volume and revenue generation

Preferred candidate profile

The candidate must carry atleast 5 years expereince in Service / Sales role with atleast 2 years of team handling expereince.

Skills& Competencies

• Excellent command over English language, fluency in the regional language, pro-activeness, listening skills, service orientation, Integrity
• Excellent Supervisory Skills
• Should be ready to take the Initiative
• Drive for results
• Persuasion Skills
• Excellent Interpersonal Skills
• Strong Business Acumen
• Relationship building and management.