Head / Manager - Product Quality & Reliability

About the Role

Strong Product Quality & Reliability professional to own quality across the complete product lifecycle from design quality and ODM development to manufacturing, validation, reliability, field performance and customer experience.

Key Responsibilities

• Establish quality standards and validation requirements for ODMs and critical suppliers.
• Audit ODM processes, testing facilities and quality systems.
• Drive supplier/ODM corrective actions and ensuring relevant preventive actions are implemented.
• Works closely with R&D / Engineering team to ensure quality by design and compliance to design validation protocol of Optimist.
• Establish appropriate accelerated life/endurance testing and reliability criteria.
• Establish Incoming, In-Process and End-of-Line quality systems, define critical process parameters, inspection standards, poka-yoke and traceability.
• RCA for customer complaint analysis and coordinate implementation of Corrective and preventive actions.
• Ensure compliance with applicable BIS, BEE, electrical safety, EMC/EMI and other regulatory requirements.
• Develop quality dashboards and management reviews.

Required Skill Set:

Strong hands-on experience in Product Quality, Reliability, Supplier Quality and Field Quality.

• Proven experience working with OEM/ODM partners and suppliers.
• Experience with new product development and mass-production launch.

Candidate Profile

• 8 to 15 years of experience in Room air conditioner, preferably split/inverter AC.
• Strong hands-on experience in Product Quality, Reliability, Supplier Quality and Field Quality.
• Proven experience working with OEM/ODM partners and suppliers.
• Experience with new product development and mass-production launch.

Key Skills

Strong Product Quality & Reliability professional to own quality across the complete product lifecycle from design quality and ODM development to manufacturing, validation, reliability, field performance and customer experience.