Head Managed Services Business

Pivotal Associates is hiring for the following role on behalf of its client.

Title: Head - Managed Services (MSP) Business

Location: Bengaluru, WFO in J P Nagar

Experience: 15+ years

Position Overview:

Our client is building a platform-led, partner-driven MSP business — and we're looking for a builder to lead it. This is not a traditional operations role. This is not a maintenance-driven services role. This is about building, scaling, and creating a recurring revenue managed services business from the ground up. If you understand how to connect OEMs, partners, customers, and recurring revenue into a scalable business engine — we should talk.

What You'll Do

Build the MSP Business

• Define the MSP business model, service offerings, pricing, and growth strategy
• Build and scale a recurring revenue business focused on MRR/ARR growth
• Create scalable and standardized managed service frameworks

Build a Partner-Led MSP Engine

• Create and grow a strong SI/MSP/MSSP partner ecosystem
• Enable partners to resell, deliver, and support managed services
• Build partner-first service delivery models across regions

Create MSP-in-a-Box Offerings

Build packaged managed services across:

• Cloud
• Infrastructure
• Cybersecurity
• Data Management
• Compliance
• NOC / SOC Services

Architect the MSP Stack

• Drive automation-led and platform-based service models
• Work across RMM, PSA, monitoring, and automation platforms
• Build scalable operational and governance frameworks

Drive GTM & Business Growth

• Collaborate with OEMs on joint GTM strategies and service bundles
• Build pipeline, customer adoption, and recurring revenue growth
• Support strategic enterprise opportunities and partner-led wins
• Own the revenue engine from pipeline → adoption → recurring revenue → scale

Who We're Looking For

• You've built or scaled a managed services or recurring revenue business
• You understand partner-led ecosystems and indirect sales models
• You know how to build businesses through SI/MSP/MSSP channels
• You think in platforms, automation, and scale — not manpower-led services
• You can operate in high-growth, no-playbook environments
• You can balance strategy, execution, partner growth, and revenue ownership

Background That Helps

• 10–15+ years in MSP, IT distribution, or channel-driven services businesses
• Experience working with OEM-led ecosystems
• Exposure to cloud, infrastructure, cybersecurity, or data services
• Familiarity with MSP tooling (RMM, PSA, automation platforms)