Head Logistics (Outward & Dispatch)

Position: Head Logistics (Outward & Dispatch)
Department: Logistics / Supply Chain
Location: Exicom Tele-Systems Limited Hyderabad Plant
Experience: 15–20 Years
Industry: EMS / Electronics Manufacturing
Reporting To: Plant Head – VP

Job Purpose

To lead and manage the complete outward logistics and dispatch operations of the Hyderabad manufacturing plant, ensuring timely, accurate and cost-effective movement of finished goods and materials to customers, warehouses and other designated locations.

The role will be responsible for end-to-end dispatch planning, logistics execution, transporter management, documentation, customer delivery commitments, freight cost control and ensuring high service levels.

Key Responsibilities

1. Outward Logistics & Dispatch

• Lead the complete outward logistics and dispatch function for finished goods and other plant shipments.
• Plan and execute daily dispatches based on production readiness, customer schedules and delivery commitments.
• Ensure OTIF (On-Time In-Full) delivery performance as per customer requirements.
• Coordinate with Production, Planning, Stores, Quality, Sales/Customer Service and Finance teams for timely dispatch.
• Ensure proper packing, labelling, documentation and shipment readiness before vehicle placement.
• Monitor dispatch schedules, shipment status and delivery confirmations.

2. Transportation & Fleet Management

• Develop and manage a reliable network of transporters, logistics partners and freight forwarders.
• Negotiate freight rates and optimize transportation costs without compromising delivery performance.
• Monitor transporter performance, vehicle placement, transit time and delivery adherence.
• Establish appropriate transportation models based on shipment volume, destination, urgency and customer requirements.
• Drive initiatives to reduce freight cost, vehicle waiting time, detention and other logistics-related expenses.

3. Customer & Business Coordination

• Coordinate with customers and internal stakeholders on dispatch schedules and delivery requirements.
• Ensure adherence to customer-specific logistics, packaging and documentation requirements.
• Proactively identify potential delivery delays and establish recovery plans.
• Handle logistics escalations and ensure timely resolution of customer delivery issues.

4. Documentation & Compliance

• Ensure accurate preparation and control of dispatch documentation, including:
• Delivery Challan
• Invoice
• E-way Bill
• Packing List
• Transport documents
• Customer-specific documentation
• Ensure compliance with applicable GST, e-way bill and transportation regulations.
• Ensure proper system transactions for dispatch and shipment closure in SAP/ERP.
• Maintain complete shipment records and traceability.

5. Warehouse & Dispatch Operations

• Work closely with Stores/Warehouse teams to ensure finished goods are available and ready for dispatch.
• Ensure FIFO/FEFO principles wherever applicable.
• Optimize loading, route planning, vehicle utilization and shipment consolidation.
• Monitor loading/unloading turnaround time and minimize vehicle detention.
• Ensure safe handling and transportation of sensitive electronic products.

6. MIS & Performance Management

• Develop and review daily/weekly/monthly logistics MIS covering:
• Dispatch plan vs. actual
• OTIF performance
• Freight cost
• Vehicle placement
• Transit time
• Delivery status
• Customer escalations
• Transporter performance
• Pending PODs
• Freight ageing / pending bills
• Establish logistics KPIs and drive continuous improvement.

7. Team Leadership & Process Improvement

• Lead, mentor and develop the Logistics/Dispatch team.
• Establish robust SOPs, work instructions and internal controls for outward logistics.
• Drive Kaizen, automation, digital tracking and process improvement initiatives.
• Identify opportunities for logistics cost reduction and operational efficiency.
• Ensure compliance with company policies, EHS requirements and quality management systems.

Candidate Profile

• Bachelor's degree in supply chain , Logistics, Operations, Engineering or related discipline; postgraduate qualification in Supply Chain/Logistics will be an advantage.
• 15–20 years of experience in Logistics, Outward, Dispatch or Supply Chain operations.
• Mandatory experience in EMS / Electronics Manufacturing or a closely related high-volume manufacturing environment.
• Strong experience in managing large-scale outward logistics and dispatch operations.
• Hands-on experience with SAP/ERP and logistics management systems.
• Strong knowledge of transportation, freight management, customer deliveries, e-way bills and logistics documentation.
• Proven experience in transporter/vendor management and freight cost optimization.
• Strong leadership, analytical, negotiation and stakeholder-management skills.
• Should be capable of managing a fast-paced manufacturing environment with multiple customer dispatch requirements.