Head - IT Infrastructure

Role Purpose:

To lead and manage the organization's entire IT infrastructure landscape, ensuring high availability, security, scalability, and performance of all IT systems including servers, networks, SAP ERP infrastructure, end-user computing, data centers, and IT operations across all locations.

Key Responsibilities:

1. Infrastructure Strategy & Management

- Define and implement the IT infrastructure strategy aligned with business goals.

- Manage data centers, cloud infrastructure, servers, storage, backup, and disaster recovery systems.

- Oversee IT infrastructure upgrades, capacity planning, and lifecycle management.

2. Network & Security Administration

- Ensure reliable and secure connectivity across all offices, plants, and remote sites.

- Oversee firewalls, routers, VPNs, and network monitoring systems.

- Implement cybersecurity frameworks, access controls, and incident response mechanisms.

- Coordinate with cybersecurity teams for periodic audits and penetration testing.

3. SAP ERP & Application Infrastructure

- Manage the infrastructure supporting SAP ERP and related applications.

- Coordinate with SAP functional and BASIS teams for uptime, patching, and performance optimization.

- Ensure system integration and data flow reliability across P2P, O2C, MRP, FA, and Production modules.

4. End User Computing & Support

- Oversee helpdesk and desktop support operations.

- Ensure timely resolution of user issues and minimal downtime.

- Standardize hardware and software assets, ensuring compliance and security updates.

5. IT Asset & Vendor Management

- Manage procurement, AMC, and vendor contracts for hardware, software, and IT services.

- Maintain accurate IT asset inventory and ensure optimal utilization.

- Negotiate with OEMs and service providers for cost efficiency.

6. Compliance, Policies & Documentation

- Develop and enforce IT policies, procedures, and best practices.

- Ensure compliance with IT audits, data privacy, and regulatory requirements (ISO 27001 preferred).

- Maintain documentation for systems, configurations, and disaster recovery.

7. Leadership & Team Development

- Lead and mentor infrastructure, network, and support teams.

- Foster a proactive, service-oriented culture within IT operations.

- Drive continuous improvement and automation initiatives.

Qualifications & Experience:

- Education: B.E./B.Tech in Computer Science, Electronics, or related field; MBA preferred.

- Experience: 15-18 years of experience in IT Infrastructure management, including 5+ years in a leadership role.

- Preferred Industry: Manufacturing / Renewable Energy / Engineering.

Technical Skills:

- Strong knowledge of Windows/Linux servers, virtualization (VMware/Hyper-V), and cloud (AWS/Azure).

- Expertise in networking (LAN/WAN, VPN, Firewalls, Cisco/Mikrotik/Fortinet).

- Familiarity with SAP infrastructure (Basis administration exposure is a plus).

- Knowledge of backup, storage, and DR solutions (Veeam, NetApp, etc.).

- Experience with ITSM tools and endpoint management (MDM, Intune, SCCM).

Soft Skills:

- Strategic thinking and analytical mindset.

- Strong leadership, communication, and vendor management skills.

- Problem-solving and decision-making abilities under pressure.