Head Information Technology (I.T Head)

Job Title Head Information Technology and Services

Level/Band Senior/ Asst. General Manager

Department Information Technology

Location Coimbatore, Tamil Nadu

Reports to Functionally: Head Shared Services

ReporteesDirect:

• Lead / SME IT Infrastructure / Hardware Solutions and Support
• Lead / SME IT Applications, IT Security, Digital

Indirect:

• 3rd Party Service providers / Consultants

JOB DESCRIPTION

Purpose of the job:

• Develop and Implement the Group Information Technology Strategy, covering IT Vision, Applications, Infrastructure, Digitization and e-Business, Security, Governance, and other resources

• Enabling Business: Explore relevant, proven developments in emerging technologies of digitization to identify solutions to assist business functions in addressing identified pain areas as well as to develop a competitive advantage.

• Manage effectiveness of IT service delivery and Project Management, through effectively utilizing a mix of in-house and outsourced teams

• Develop and Manage the overall Information Technology budget

• People / Team management for IT team as well as External Service Providers

Accountability:

• Overall management of the Organisations IT resources including IT policies, Applications, Infrastructure, Team, Security environment, Availability, etc.

• Alignment of IT objectives with those of business and functions with a view to provide appropriate, proven digital -enabled solutions to help business functions achieve their objectives, delivering to agreed service levels

• Plan and Manage Information Technology budget

Responsibilities:Strategy Development & Implementation

• Work and collaborate with IT and business leadership to formulate, implement, and monitor an enterprise-wide IT Strategy
• Develop and publish management dashboards projecting health of various initiatives identified as part of the road map.
• Define, develop, and implement policy, process and standards to manage IT Services.
• Strategic plan to identify & engagement with supply and service vendor for short- or long-term value creation of the group
• Devising and establishing IT policies and systems to support the implementation of strategies set by senior management
• Manage communication with regards to new launches, policy changes, etc. Ensure high impact communication that brings positive impact on our users and stakeholders.

Explore Solutions and New Technology

• Understand present environment and propose solutioning and architecting applications basis business requirements
• Keeping abreast with fast changing digital workspace, create a culture of innovation within the team and promotes experimentation
• Conduct evaluations of network and data security, identify security vulnerabilities, introduce software to prevent or mitigate security breach

IT Service Delivery

• Develop reliable metrics for hardware, software, and storage ensuring strategic capacity planning
• Supervise and ensure seamless server performance and periodic, preventive maintenance of the setup
• Direct and supervise the upgrades / renewals / subscriptions of software and hardware, and related technologies
• Asset Management of the department with adequate safety and security
• Manage audits and compliance as per the standards and controls
• Setup, Improve, maintain Service SLAs and take constructive feedback from business users
• Building and maintaining relationships with external consultants / vendors to bring in leading practices
• Drive CSI (Continuous Service Improvement). Define, develop and manage the enterprise IT quality assurance strategy which includes leveraging best practices as well as developing and implementing standards and measures
• Supervise and manage evaluation, introduction,adoption and maintenance of relevant digital solutions (Intelligent Automations like RPA/AI/ML/Blockchain etc.)
• Supervise and Manage changes / updates, etc. to the enterprise applications environment covering (but not limited to) SAP S4 HANA, SAP Analytics, SAP Planning, Tableau, Bespoke Applications such as IMAS, and other applications on platforms such as , Microsoft technologies .net, Java/ J2EE, open source, Analytics (SAC , Tableau big data, predictive etc) , Cloud , PM tool (Redmine , Jira / Asana) etc

IT Budget and Spend

• Create Annual Operating Plan (AOP) as per the It strategy and roadmap
• Control budget and report expenditure as per the AOP
• Bring governance and raise deviation / overrun of cost to management whenever required

People Management

• Manage & Create efficiencies in the IT team to drive organizational success.
• Focus on talent management and improving its role in project management
• Arrange relevant training, workshop for internal workforce basis the needs identification and upgrades

Project Management

• Plan, perform and manage projects with the ability to multi-task between several projects independently and through the team and changing priorities and schedules simultaneously
• Ensure proper documentation compliances. Work with technology teams to identify and recommend solutions best suited for the business
• Determine the benefit / ROI with Stakeholders and sign off
• Select and deploy appropriate resource and tool in the projects
• Engage with Partners/Vendors (as applicable) to implement desired solution
• Analyze, mitigate deviations, overrun of project bringing in governance

Internal Contacts

• Functional Heads and Leaderships
• IT Staffs /Project teams/Business Stakeholders/ Business Users
• Other Enabling functions (HR/Admin)

External Contacts

• Solution partners / consultants
• Service providers / Vendors
• Industry forums for leading practice adoptions / benchmarking

DesirableEducational Qualification
BE/B. Tech in Computer Science / MCA

Project Management Certification:
PMP / ITIL / Prince 2
MBA from a reputed university / institution with good academic record.

Advance Software Certifications

Experience

Minimum of 12-15 years in Core IT function with Project Management exposure in Manufacturing setup

Specialized in digitalization, and transformation, new age technology
(Cloud/RPA/AI/Intelligent Analytics/Blockchain/ Cloud Computing)Working in SAP/ S4 Hana / SAC / Tableau environment / Dot Net technologies / O365 Apps

Skill Summary:

Functional Skills & General Skills

• Organizational and Leadership skills
• Communication and interpersonal skills
• Commercial acumen
• Problem Solving and Decision Making
• Project and Program management
• System Administration & Disaster recovery
• Efficiency and Effectiveness
• Change Management and Innovation
• Strategic Focus
• Logical and Analytical skills
• Digitization and Data orientation
• People / Team Management
• Governance & Monitoring