Head Human Resource

*HR Manager / Head of HR & Admin (Senior/Expert)*

Function: Human Resources & Administration

Reporting To: CEO / Directors

Team Managed: HR Manager, HR Executive/Junior, Admin staff

Works closely with: All department/team leaders, Business Managers

Location: Indore

*Role Summary*

The Senior HR Manager will own the full HR and admin function for a growing 80+ member organization, mentor and upskill the HR team, and directly address structural people issues, while driving a culture shift towards openness, growth, and collaboration.

*Key Responsibilities*

1. Strategic HR

- Design and implement HR strategy aligned to company growth plans (80+ employees and scaling)

- Build robust hiring, onboarding, performance management, and retention frameworks

- Mentor and guide the existing team to raise the overall HR maturity of the function

2. Organizational Culture & Change Management

- Diagnose the root causes of team blocking new hires and design interventions to fix it

- Drive a structured culture-change program values definition, leadership behavior expectations, communication cadence, feedback mechanisms

- Introduce policies/structures (e.g., transparent org charts, succession planning, leadership accountability metrics) that reduce turf-protection behavior

3. People Operations

- Own recruitment strategy and ensure hiring isn't bottlenecked by individual team leaders

- Build a fair, transparent performance appraisal and promotion system

- Oversee compensation benchmarking, HR policy design, and statutory/compliance requirements

- Handle escalated employee grievances and conflict resolution, especially cross-team frictions

4. Reporting & Governance

- Present HR metrics (attrition, hiring TAT, engagement scores, culture pulse surveys) to leadership monthly

- Set up systems/dashboards for HR and admin visibility across the company

*Key Result Areas (KRAs)*

- Culture Transformation Measurable improvement in cross-team collaboration and reduction in hiring blockages by team leaders

- Team Building Capability HR Team successfully upskilled to handle daily HR ops independently

- Hiring Health — Reduced time-to-hire and reduced dependency on individual team leader approval bottlenecks

- Retention & Engagement — Improved attrition numbers and engagement survey scores

- Policy & Compliance — Updated, well-documented HR policies and full statutory compliance

*Required Skills & Qualifications*

- Proven experience managing HR for a company of 80–200+ employees, ideally through a growth phase

- Strong track record in organizational culture change and leadership behavior management

- Skilled in conflict resolution and influencing senior stakeholders (team leaders who may resist change)

- Sound knowledge of recruitment, performance management, compensation, and labour law/compliance

- Excellent communication and stakeholder management — able to coach both leadership and the entire team

- Experience mentoring/upskilling HR team members

*Experience Required*

5–12 years in HR, with at least 3–4 years in a senior/HR Business Partner or HR Head role, preferably in a company that scaled from a small to mid-size headcount.

Education

Graduate/Postgraduate — MBA in HR strongly preferred.