Head HR

Role Summary

We are looking for an experienced HR Head with a microfinance background to lead HR operations across our Bihar, Jharkhand and UP branch networks from our Hyderabad office. You will manage a team of field HRs and ensure strong hiring, retention, compliance and employee engagement in high-volume, field-heavy operations.

Key Responsibilities

1. Team Leadership

• Lead, mentor and review performance of field HR team members across Bihar, Jharkhand and UP.
• Set monthly targets and track delivery for the field HR team.
• Build a strong HR structure at state, region and branch levels.

2. Recruitment & Manpower Planning

• Plan manpower for new branch openings and attrition backfills.
• Drive bulk hiring of Loan Officers, Branch Managers, Area Managers and Collection staff.
• Build local sourcing channels (campus, agencies, referrals, local networks) in the three states.
• Reduce time-to-hire and improve quality of hire.

3. Attrition & Retention

• Monitor attrition at branch and cluster levels, especially among field staff (LOs/BMs).
• Conduct root-cause analysis and implement retention initiatives.
• Run exit interviews and stay interviews through the field HR team.

4. Onboarding & Training Coordination

• Ensure smooth joining, documentation and induction at branch level.
• Coordinate with the training team for product, process, and compliance training.

5. Compliance & Statutory Management

• Ensure adherence to PF, ESI, Gratuity, Shops & Establishment Act, and labour laws applicable in each state.
• Maintain audit-ready HR records at branch and HO levels.
• Follow RBI/NBFC-MFI guidelines related to staff conduct and code of conduct.

6. Employee Relations & Discipline

• Handle grievances, disciplinary matters and field-level conflicts.
• Ensure a fair, ethical working environment, in line with the Fair Practices Code.

7. Payroll, Attendance & HR Operations

• Oversee attendance, incentive and payroll inputs coming from the field.
• Support HRMS adoption and the accuracy of HR data/MIS.

8. MIS & Reporting

• Prepare monthly and quarterly HR dashboards (headcount, attrition, hiring, vacancies, productivity).
• Present HR updates to senior management.

Required Qualifications & Experience

• Education: MBA/PGDM in HR or equivalent (preferred).
• Experience: 812 years in HR, with a mandatory background in microfinance / NBFC-MFI.
• Minimum 3–4 years in a team-leading role managing field HRs.
• Prior experience handling Bihar / UP / Jharkhand operations is strongly preferred.

Key Skills

• Strong knowledge of microfinance field operations and manpower structure
• Bulk hiring and attrition management
• Labour law and statutory compliance
• Team management and stakeholder coordination
• Fluency in Hindi (essential); English and Telugu a plus
• Proficiency in MS Excel, HRMS and MIS reporting
• Willingness to travel to the field states as requiredRole & responsibilities

Preferred candidate profile