Head Hr And Operations

HR & Operations Head

Company: ACE Ivestors Pvt. Ltd.
Location: Noida, Uttar Pradesh
Experience: 12+ Years
Employment Type: Full-time

Key Responsibilities

• Lead end-to-end HR functions including recruitment, onboarding, attendance, payroll, performance management, and employee relations.
• Take ownership of employee grievance handling, conflict resolution, disciplinary matters, and workplace concerns.
• Conduct regular team meetings, one-on-one discussions, feedback sessions, and employee engagement activities.
• Oversee sales floor management, team discipline, attendance, productivity, and overall work environment.
• Coordinate with Sales Managers and Team Leaders to monitor team performance and address operational concerns.
• Ensure smooth communication and coordination between management, HR, and business teams.
• Develop and implement HR policies, processes, and SOPs.
• Monitor employee performance and support managers in handling performance-related issues.
• Ensure compliance with company policies and applicable statutory requirements.
• Prepare regular HR and operations reports for senior management.

Requirements

• 12+ years of experience in HR, Operations, Administration, or a similar leadership role.
• Strong experience in grievance handling, employee relations, team management, and floor operations.
• Experience overseeing sales teams and high-volume work environments.
• Strong leadership, communication, negotiation, and conflict-resolution skills.
• Ability to conduct effective meetings and maintain strong employee-management relations.
• Strong decision-making and problem-solving abilities.
• MBA/PGDM in HR or relevant qualification preferred.