Head - Geography Business - eCommerce Business - IIM/XLRI/SP Jain

Duties/Responsibilities:

- Managing all aspects of the eCommerce business including, business planning, content strategy and development, promotional campaigns and other online marketing, customer service, web analytics and web technologies.

- Managing all online activities with respect to traffic acquisition, online presence, sales, conversion, managing internal data sources, margins and reporting.

- Total oversight of operations including order management, Inventory, ownership of payment and fraud web services, EDI (Electronic Data Interchange) receipt, and transactional flow of all orders.

- Developing and implementing technology road maps with the vendor to strategically drive sales and conversions, enhanced customer experience and continually elevate the site as a digital flagship destination.

- Driving continued innovation and best practice implementation.

- Supervising all activities and product development.

- Ensuring the prices of the products and the offers on the website are updated and there is quality control.

- Creating potential customer base, managing sales territories and enhance the customer experience.

- Analyzing data from market and consumer studies to generate commercial insights.

- Ensuring to make a proper scheduling of deliveries and coordinate well with the delivery team to avoid getting delays.

- Preparing reports to check the stocks of the products.

- Identify and report on key performance indicators, and opportunities for improvement on a regular basis.

- Managing the relationships with partners and ensure continuous end-to-end integration of the e-commerce business.

Qualifications:

- Tier 1 colleges only.

- IIMs, XLRI, SP Jain etc.

- 10 to 17 years of relevant work experience, preferably in Retail industry (FMCG, Retail, E commerce).

- Excellent communication and interpersonal skills (verbal and written).

- Strong analytical, data and problem-solving skills, with the ability to use the information for reporting.

- Drive and manage own tasks effectively; work independently and be an effective contributor to the team.

- Meticulous attention to detail and follow through.

- Extremely organised with superior time management skills Ability to multi-task and prioritise under tight schedules while maintaining production of high-quality work.

- Self-accountability to follow-through with proper consistent updates to stake holders Proficiency with project-based tools such as Word, Excel, Project and PowerPoint.

Company Profile:

- The Ayurveda Experience is one of the largest and the most recognized Ayurveda websites and house of brands in North America. Advanced in 4 continents and having spread its wings in about 150 countries, with over 1. 5 Million customers from the US, UK, Canada, Australia, New Zealand, Germany, France, Italy, Spain, Asia.

Website : https://transformative.in/