Head Ecommerce

Job Description - Head E-commerce

The Organic World | Bangalore

About The Organic World

The Organic World is a leading organic and healthy food retail chain committed to delivering fresh, organic, and wellness products through stores and digital channels. We are expanding our digital commerce business and looking for a leader who can drive online growth, customer acquisition, app engagement, and profitability.

Position

Head - E-commerce & Digital Commerce

Location: Bangalore
Experience: 8-15 Years

Key Responsibilities.

Business Growth

• Own and drive the E-commerce P&L.
• Grow revenue across App, Website, Marketplaces, and Quick Commerce channels.
• Develop strategies to increase customer acquisition, repeat purchases, and lifetime value.
• Achieve sales, margin, and profitability targets.

App & Customer Growth

• Increase app installs, active users, and order frequency.
• Improve conversion rates and customer retention.
• Drive CRM, loyalty, subscription, and retention programs.
• Enhance customer journey across digital platforms.

Technology & Product

• Partner with technology teams to improve app and website performance.
• Define product roadmap and business requirements.
• Drive UX/UI enhancements and conversion optimization.
• Implement analytics, automation, and AI-driven solutions.

Marketplace & Quick Commerce

• Manage relationships with Amazon, Flipkart, Blinkit, Zepto, Instamart, and BigBasket.
• Drive sales growth across marketplaces and quick commerce channels.
• Improve assortment, pricing, visibility, and promotions.

Inventory & Operations

• Ensure inventory availability and demand forecasting accuracy.
• Monitor OTIF, fulfillment, and customer service metrics.
• Work closely with supply chain and warehouse teams to reduce stock-outs and wastage.

Analytics & Reporting

• Monitor GMV, Revenue, Conversion, CAC, ROAS, Retention, and Customer Lifetime Value.
• Generate insights and recommend growth initiatives.
• Present business reviews to leadership team.

Desired Candidate Profile

Must Have

• 8+ years of experience in Ecommerce, D2C, Digital Commerce, or Omnichannel Retail.
• Experience managing Ecommerce P&L.
• Strong understanding of App Growth and Customer Journey.
• Experience working with Product and Technology teams.
• Hands-on experience in CRM, Retention, Loyalty, and Performance Marketing.
• Experience with Quick Commerce and Marketplace channels.

Preferred

• Experience in Food, Grocery, FMCG, Retail, Health & Wellness, or Organic Products.
• Exposure to Shopify, OMS, CRM, Analytics Tools, and Marketing Automation Platforms.
• Strong Inventory Planning and Forecasting experience.

Key Skills

• Ecommerce Management
• Digital Commerce
• D2C Growth
• App Growth
• Product Management
• Customer Journey Management
• CRM & Retention
• Performance Marketing
• Marketplace Management
• Quick Commerce
• Inventory Planning
• Demand Forecasting
• OTIF
• P&L Management
• Business Analytics
• Omnichannel Retail
• Team Leadership

Preferred Industry

Food | Grocery | FMCG | Retail | Quick Commerce | D2C | Health & Wellness | Organic Products

Naukri Keywords

Head Ecommerce, Ecommerce Head, Digital Commerce Head, D2C Head, App Growth, Quick Commerce, Marketplace Head, Online Business Head, Shopify, CRM, Retention, Product Management, Grocery Ecommerce, Omnichannel Retail.

Work location : Bangalore

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