Head - eCommerce & Digital Experience

Job Description:

The Opportunity:

We are looking for an exceptional Head of E-commerce & Digital Experience to join our team. This is one of the most influential leadership roles within Specscart. You will work directly with the Founder & Managing Director and become part of a small Senior Leadership Team responsible for shaping the future of the business. Your mission is to continually simplify the customer journey whilst building one of the world's best digital eyewear platforms.

What You Will Own:

Digital Product:

- Product strategy and roadmap

- Customer journey optimisation

- Product discovery

- Search and navigation

- Checkout experience

- UX/UI improvements

- AI-powered customer experiences

- Product experimentation and innovation

Ecommerce Operations:

You will own the complete e-commerce experience including:

- Product uploads

- Product information management

- Product categorisation

- Digital merchandising

- Landing pages

- Ecommerce photography

- Lifestyle product photography

- Product launches

- Catalogue quality

- Website content related to e-commerce

Commercial Performance:

You will own and improve:

- Website Conversion Rate

- Revenue per Visitor

- Average Order Value

- Customer Lifetime Value

- Funnel optimisation

- CRO

- A/B testing

- Customer analytics

- Heat maps

- Digital performance reporting

Leadership:

You will build and lead the Product & Digital function, working closely with Marketing, Technology, Customer Relations, Operations, and Retail. Your role is to combine every department's feedback towards building an outstanding customer experience.

Who We Are Looking For:

We are looking for someone who has 7+ years of experience in Product, Digital, or E-commerce functions and demonstrated the ability to build, improve and lead exceptional digital customer experiences within a fast growing consumer business.

You are someone who:

- Thinks commercially before tactically.

- Is obsessed with customer experience.

- Enjoys solving complex problems.

- Leads cross-functional teams with confidence.

- Uses data to make decisions.

- Challenges conventional thinking.

- Takes ownership.

- Raises standards.

Experience within D2C, retail, fashion, consumer brands or omnichannel businesses will be highly advantageous.

Benefits:

- Salary: Negotiable (No bar for the right candidate)

- Sundays off and 1st & 3rd Saturday off each month

- Bonus plans

- Paid holidays annually

- Career growth opportunities with future opportunities to work from our UK office

Before You Apply:

It is for someone who wants to fundamentally change how people buy prescription eyewear online. We would like you to spend one hour exploring Specscart.co.uk and submit a one-page summary answering one question: If you joined Specscart tomorrow, what are the three biggest improvements you would make to our digital customer journey, and why? Please share this on [email removed]. If that challenge excites you, we would love to hear from you.

Role Details:

- Role: eCommerce Manager

- Industry Type: Internet (E-Commerce)

- Department: Merchandising, Retail & eCommerce

- Employment Type: Full Time, Permanent

- Role Category: eCommerce Operations

Key Skills:

- Ui/Ux, Workflow Analysis, D2C, UX Research, E-commerce, Online Merchandising, Website Management, Listing, Ecommerce Development, Website Merchandising, Product Listing