Head - E-commerce Business

We are looking for an experienced Head - E-commerce Business to lead e-commerce / retail responsibilities for a growing business or client assignment. The role will set direction for the function, lead a capable team and remain closely involved in business performance, key relationships and senior stakeholder decisions.

The person will be expected to translate business objectives into practical plans, review performance through clear metrics, coach team members, manage internal and external stakeholders and step in to resolve issues when priorities change.

Depending on the assignment, the role may involve revenue ownership, key accounts, vendor or partner management, budgeting, process improvement and regular management reporting.

We are looking for someone who has handled similar responsibilities in a structured organisation, communicates confidently and is comfortable balancing commercial goals with customer experience and team development.

The role is based in Gurugram / Delhi NCR and requires 11-16 years of relevant experience.

Responsibilities

• Set direction for the function.
• Lead a capable team and remain closely involved in business performance, key relationships and senior stakeholder decisions.
• Translate business objectives into practical plans.
• Review performance through clear metrics.
• Coach team members.
• Manage internal and external stakeholders.
• Step in to resolve issues when priorities change.

Skills

• Retail operations
• sales management
• team leadership
• customer experience
• performance management