Head - Data Protection Officer - Banking/Financial Services

Key Responsibilities:

1. Data Protection Governance & Strategy:

Design, implement, and maintain a Bank-wide Data Protection & Privacy Framework aligned with:

1. DPDP Act, 2023

2. RBI IT Governance & Cyber Security Guidelines

3. Industry best practices (ISO 27701, NIST Privacy Framework)

- Embed privacy-by-design and privacy-by-default into digital products, mobile banking platforms, APIs, and analytics initiatives.

- Define and maintain data classification, retention, consent management, and lawful processing standards.

2. Regulatory Compliance & Advisory:

- Act as the Bank's principal advisor on personal data protection obligations.

- Interpret regulatory requirements and provide guidance to business, technology, digital, and marketing teams.

- Serve as the single point of contact for the Data Protection Board of India (DPBI) and coordinate regulatory inspections, audits, and submissions.

3. Customer & Employee Data Rights:

Oversee end-to-end handling of Data Principal requests, including:

1. Access, correction, erasure

2. Withdrawal of consent

3. Grievance redressal

- Ensure automated and scalable handling of requests across high-volume digital channels.

4. Privacy Risk Management & DPIA:

Lead Data Protection Impact Assessments (DPIAs) for:

1. New digital products and platforms

2. AI/ML, analytics, and profiling initiatives

3. Fintech, Open Banking, and API-based integrations

- Identify data-driven business risks and recommend pragmatic controls without hindering innovation.

5. Data Breach & Incident Oversight:

- Be a core member of the Bank's Cyber and Data Incident Response Team.

- Assess data breach impact, determine regulatory notification requirements, and ensure timely communication to:

1. Regulators

2. Affected customers (where applicable)

- Coordinate closely with CISO, Legal, Compliance, and Corporate Communications.

6. Third-Party, Fintech & Outsourcing Oversight:

Define data protection requirements for:

1. Fintech partners

2. Cloud and SaaS providers

3. Outsourced service providers and call centers

- Review contracts, ensure DPDP-aligned clauses, and monitor ongoing compliance of vendors.

7. Training & Culture:

Design and deliver role-based privacy training for:

1. Employees

2. Product owners

3. Senior management

- Promote a privacy-first culture across digital and physical banking operations.

8. Reporting & Board Engagement:

Prepare periodic dashboards and reports covering:

1. Privacy risk posture

2. Complaints and data subject requests

3. Breaches and near-misses

4. Regulatory compliance status

- Present findings to senior management and Board committees