{"@context":"https://schema.org","@type":"JobPosting","title":"Head - Customer Service","description":"

This is a critical leadership role responsible for driving end-to-end customer service operations including SAP & CRM process management, order fulfillment, analytics, and cross-functional coordination with sales, finance, and asset management.

Key Responsibilities:

Lead the CS team and drive high service levels
Oversee SAP/CRM systems, training, and data accuracy
Manage customer code creation, order execution, and internal queries
Generate reports, track order fulfillment, and review SOPs
Train and upskill the CS team regularly

What We re Looking For:

Strong leadership and team management skills
Proficiency in Excel; knowledge of SAP is a plus
Excellent communication and attention to detail
Ability to thrive in a high-pressure, high-volume environment
Graduate / MBA preferred

Work Environment:

Full-time, in-office role (Mumbai)
No travel required

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