Head Crm

Job Description: CRM Head - Sales (Automobile Dealership)
Position: CRM Head - Sales
Industry: Automobile Dealership (Passenger Vehicles)
Key Responsibilities:

• Lead the Customer Relationship Management (CRM) function for the sales department.
• Monitor and ensure timely follow-up of all inquiries, leads, and customer interactions.
• Manage lead allocation, tracking, and conversion processes across dealerships/showrooms.
• Analyze sales funnel performance and improve lead conversion ratios.
• Ensure adherence to OEM CRM standards and dealership processes.
• Conduct CRM audits and maintain data accuracy within the CRM system.
• Coordinate with Sales Managers and Team Leaders to improve customer engagement.
• Generate and analyze CRM MIS reports, inquiry status reports, and customer feedback reports.
• Monitor customer satisfaction, retention, and repeat business initiatives.
• Train and guide sales teams on CRM best practices and customer handling.

Eligibility:

• Graduate/MBA preferred.
• 5-10 years of experience in CRM, Sales Operations, or Customer Relationship Management within the automobile industry.
• Experience in automobile dealership CRM processes is mandatory.
• Strong analytical, reporting, and team management skills.
• Proficiency in CRM software and MS Excel.

Key Skills:

• CRM Management
• Lead Management
• Sales Operations
• Customer Retention
• Data Analysis & Reporting
• Team Leadership
• Customer Satisfaction Management
• Process Improvement

Experience: 5-10 Years
Industry: Automobile Dealership / Passenger Vehicle Segment
Compensation: Best in Industry + Performance Incentives.

Interested candidates may call: [phone removed]
Share your updated resume at: [email removed]