Head, CRM Analytics

A Snapshot of Your Day This replacement position for a Head of CRM Analytics has been requested to support Siemens Energy's strategic initiative to scale digital platforms, data governance, and AI-enabled solutions. The role is central to translating these capabilities into measurable business value within the customer domain, aiming to improve operational performance and customer experience. To achieve these aims, the role is structured around three core pillars: strategic leadership and team development, the delivery of advanced analytics and AI solutions, and the establishment of robust governance and value-tracking frameworks. This approach ensures that the team not only produces insights but also drives adoption and tangible business outcomes. Given the focus on leadership and technical delivery, the ideal candidate will possess extensive experience in CRM analytics, data product leadership, and managing global teams. A strong background in modern BI platforms, data modeling, and applying AI use cases in an enterprise setting is essential, complemented by proven stakeholder management and strategic planning skills.

How You’ll Make An Impact 40% Analytics & AI Solution Delivery

• Translate business requirements into reusable data products, dashboards, scorecards, and advanced analytics solutions.
• Deliver actionable insights across sales, projects, service, and marketing by combining descriptive, predictive, and AI-driven analytics.
• Identify, prioritize, and scale AI use cases that improve productivity, forecasting, and personalization using approved enterprise platforms.
• Partner with CRM platform teams and enterprise data teams to ensure seamless integration of customer data across the digital landscape. 30% Strategy & Team Leadership
• Define and execute the CRM Analytics strategy and roadmap in alignment with business priorities and the digital & AI strategy.
• Lead, mentor, and develop a high-performing global team of analytics engineers, BI developers, and data analysts.
• Establish and manage a scalable analytics operating model that balances self-service capabilities with proactive, embedded insights.
• Foster a strong learning culture to build skills in modern analytics, data products, and AI-enabled solutions. 30% Governance & Value Realization
• Establish and enforce governance for CRM analytics, including metric standardization, data quality controls, and access management.
• Ensure alignment with corporate Data Governance and AI Governance requirements for all analytics assets.
• Embed value tracking into the analytics portfolio by defining business cases, adoption KPIs, and continuous optimization loops.
• Manage the lifecycle of analytics assets to ensure relevance, accuracy, and efficiency.

What You Bring

• Bachelor’s or Master’s degree in Computer Science, Data & Analytics, Information Systems, Business Analytics, or a related field.
• 8+ years of professional experience in CRM analytics, business intelligence, customer data, and data product leadership.
• 5+ years of people leadership experience, including managing international and multi-disciplinary teams within a matrix organization.
• Strong expertise in CRM Analytics and customer data management.
• Hands-on experience with Business Intelligence platforms such as Power BI and Tableau.
• Strong knowledge of data modeling and modern data product frameworks.
• Experience in AI-enabled analytics and enterprise AI use case delivery.
• Strong SQL capabilities and experience in enterprise-scale analytics environments.
• Deep understanding of data governance, metric standardization, and data quality frameworks.
• Proven leadership capabilities in building, mentoring, and scaling analytics teams.
• Strong stakeholder management and strategic planning skills.
• Experience working within Agile methodologies.
• Strong business acumen with knowledge of sales, service, and marketing processes.

About The Team Our Corporate and Global Functions play a critical role in driving Siemens Energy’s strategic initiatives and ensuring operational excellence across departments, business areas, and regions. As part of this team, you will contribute to shaping the global energy transition, partner with internal and external stakeholders, and conduct business responsibly while adhering to legal and regulatory requirements.

Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens\-energy.com/employeevideo

Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards / Benefits

• Employees are eligible for remote working arrangements up to 2 days per week.
• Opportunities to work with a distributed, global team.
• Opportunities to work on and lead a variety of innovative projects.
• Medical benefits.
• Time off, paid holidays, and parental leave.
• Continual learning through the Learn@Siemens-Energy platform. https://jobs.siemens\-energy.com/jobs