Head - Collections - Unsecured Loan - NBFC
Globtech Advisors · Delhi · onsite · Posted 87d ago
About a minute. You'll make an account on the way through.
About this role
About the Role:
We are hiring a Head of Collections for one of the largest corporate houses and a leading NBFC.
Work Location: Delhi NCR
Key Responsibilities:
1. Strategy & Framework Design:
- Develop and implement the end-to-end collections strategy for all products and customer segments (PL, SME, etc.).
- Establish early, mid, and late-stage bucket strategies - digital, call center, and field-based recovery.
- Design policies, SOPs, and control frameworks in alignment with regulatory and RBI guidelines.
- Create KPIs and dashboards for collection performance tracking, portfolio trends, and recovery efficiencies.
2. Operations Setup & Execution:
- Build and lead an in-house collections team (tele-calling, field operations, skip tracing) and manage outsourced agency partners.
- Implement digital tools for automation - dialers, collection CRM, digital reminders, payment links, and NACH/UPI-based auto-recovery mechanisms.
- Ensure efficient allocation, follow-up, and reconciliation of delinquent accounts.
- Collaborate with tech and product teams to co-design the collections module within the Loan Management System (LMS).
3. Partner & Vendor Management:
- Empanel and manage collection agencies, legal partners, repossession agents, and field force vendors.
- Establish clear performance metrics, SLAs, and incentive mechanisms for agencies.
- Ensure vendor compliance with company standards and fair practices code.
4. Risk, Compliance & Customer Sensitivity:
- Ensure collections practices comply with RBI Fair Practices Code, DPD frameworks, and DLG guidelines.
- Drive ethical and customer-centric collection approaches, focusing on dignity and transparency.
- Collaborate with the Chief Risk Officer (CRO) to design loss forecasting, recovery rate modeling, and write-off policies.
5. Analytics & Portfolio Monitoring:
- Leverage data and analytics to identify early warning signals (EWS), segmentation strategies, and behavioral scoring.
- Develop predictive collection models in collaboration with data science and credit teams.
- Generate MIS and dashboards for management and board-level reviews.
Key Requirements:
Experience:
- 12-18 years of experience in collections / recovery management in NBFCs, banks, or fintechs.
- Proven experience in setting up or scaling collections operations from inception or early stage.
- Exposure across both secured and unsecured portfolios (preferably PL, consumer loans, or SME).
- Strong understanding of collections technology tools, digital engagement platforms, and agency networks.
Skills:
- Deep knowledge of collections processes, legal frameworks (SARFAESI, arbitration, etc.), and regulatory guidelines.
- Strong analytical mindset with ability to interpret portfolio data and drive actionable insights.
- Experience in managing large field teams and outsourced agencies.
- Excellent leadership, communication, and negotiation skills.
- Hands-on, execution-oriented leader who can scale operations rapidly in a startup-like NBFC environment.
Education:
- Graduate / Postgraduate in Business, Finance, or related fields.
- MBA preferred.
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