Head Client Relations

JOB DESCRIPTION

Job Title - Head Client Relations

Location - Coimbatore

Reports to - Business Head, DJCPL

Reportees - Sales & Marketing Team

Accountabilities:

To promote awareness of Joaillier Prive among HNI and UHNI groups in India and abroad in line with the brand positioning strategy

To perform as a Key Account Manager for Joaillier Prive and achieve
individual sales targets from regions assigned assessment of market potential and conceptualization of HNI/UHNI client relationship strategy

Achieve B2C Sales as per targets assigned
Develop and grow HNI/UHNI customer base for Joaillier Prive across India Conduct sales by following standards of business ethics set by the company and operate within company's policy framework

To record accurate and comprehensive data of all Key Accounts assigned under responsibility in the CRM program

Build and nurture a healthy and long-standing relationship between JP and HNI/UHNI customers

Guide the sales team to maintain and increase customer base in every location

Responsibilities:

Plan and guide customer prospecting and related activities leading to
achieving JP business objectives

Maintain and develop new customers through appropriate propositions and ethical sales practice, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.

Develop local business contacts with key personalities and associations, clubs etc.

Organize regular visits of customers to JP Studio by fixing appointments in coordination with JP Operations,

Participate in planning and execution of events (road shows , consume evenings, promotional events, etc) through a structured business calendar in coordination with JP Sales Operations

Conduct regular DTH visits and related activities in accordance with
business calendar plan

Close coordination with JP Sales Operations in the selling process from leads generation to order booking, delivery follow up and final execution

To record all the activities related to each customer accurately in the

CRM program for capturing individual tastes and preferences to enable future follow up

To promote M2S sales to achieve the planned sell through that would result in achievement of companys stock turn objectives of Finished Jewellery

Ensure the safety of goods when travelling and visiting customers

Receive confirmation from customers for receipt of goods

Ensure goods are not assigned to customers on memo beyond timelines allowed by company's policy framework

Ensure payment on delivery from all customers with no overdue

Contacts {Internal} • Sales , Marketing , Operations

Contacts {External } • Clients of B2C, Brand Ambassadors, HNI associations and Clubs

Educational Qualification - Any Graduation and MBA

Experience - 10+ years in Sales of High-end Jewellery / Retail chain