Head - Business Excellence

Role: Head - Business Excellence Global Payer Back Office Operations.

Location: AMR Tech Park, Bangalore.

Experience: 20+ Years (BPO/BPM is mandatory).

US Healthcare: Payer experience is mandatory.

Role Summary:

The VP Business Excellence will lead strategic transformation and operational excellence initiatives across multiple healthcare client accounts, sites, and delivery teams.

- Lead Quality Assurance for the business: Establish, maintain, and improve quality framework to ensure noiseless delivery with optimum cost of operations.

- Lead efficiency improvement delivering defined targets for the business.

Duties and Responsibilities:

- Lead and deliver on value creation goals across clients.

- Lead identification and execution of cross-geo/cross-practice projects.

- Lead capability building for a portfolio of practices.

- Develop and execute BE strategy for the portfolio aligned to business needs.

- Accountable for business impact for the portfolio.

- Work with senior leadership on priority projects and performance fixes.

- Provide thought leadership on new operating models: Leverage digital capabilities to build a lean & effective quality organization.

- Lead complex interventions (life cycle/Spotlight account).

- Create proposals for business problems and challenges.

- Lead the engagement from Business Excellence for any RFQ/RFPs & new business opportunities for the practices aligned.

Skills & Competencies:

- Business transformation, operational excellence, and continuous improvement.

- Lean Six Sigma, business process reengineering, and structured problem-solving.

- US healthcare payer operations and BPM/BPO delivery.

- Transformation portfolio, program, and change management.

- Client relationship and senior stakeholder management.

- Data analytics, process mining, and insight-driven decision-making.

- Automation, workflow, and AI-enabled transformation.

- Executive communication, influencing, and negotiation.

- Cross-functional leadership, team development, and capability building.

Minimum Education and Experience Required:

- Overall 20+ years relevant experience, with minimum 5 years experience in US Healthcare.

- Bachelor or Masters degree in technology/business.

- Proven Business Excellence Strategy development & deployment experience.

- Six Sigma MBB/Equivalent certified, with excellent analytical and problem-solving skills.

- Demonstrated capability to leverage technology in designing solutions.

- Excellent facilitation, presentation & communication skills (both written & verbal).

- Multi-geo stakeholder management.

- Excellent in interfacing with senior stakeholders in the client organization as well as within Sagility.

- Excellent in people management and development.