Head - 3PL Warehousing Business

Role & responsibilities

1. Build the 3PL Business

• Lead the development of the company's 3PL warehousing vertical from the ground up.
• Develop the operating and commercial strategy for the 3PL business.
• Identify target sectors, customers and business opportunities.
• Work closely with the promoters/management on business planning, expansion and growth.
• Develop scalable systems and processes that can be replicated across multiple facilities.

2. Operations & Customer Management

• Take overall responsibility for the performance of 3PL warehouse operations.
• Establish SOPs, KPIs, SLAs and operating standards across facilities.
• Ensure high standards of inventory accuracy, cargo handling, safety, security and customer service.
• Drive operational efficiency, productivity and cost optimisation.
• Build strong relationships with customers and act as the senior escalation point for key accounts.
• Ensure adherence to contractual SLAs and customer-specific operating requirements.

3. Team Building

• Build the 3PL organisation from the ground up.
• Hire, train and develop the operations, warehouse and support teams.
• Establish clear roles, accountability and performance metrics.
• Create a culture of ownership, discipline, technology adoption and continuous improvement.

4. Commercial & P&L Responsibility

• Take ownership of the financial performance of the 3PL business.
• Develop budgets, operating costs and manpower plans.
• Monitor warehouse productivity, revenue, margins and operating costs.
• Drive profitability through better utilisation, process improvement and commercial discipline.
• Participate in pricing, contract negotiations and commercial discussions with customers.

5. Business Development

• Work closely with the management/business development team to identify and convert 3PL opportunities.
• Participate in customer meetings, solution design and RFP/RFQ processes.
• Develop warehousing solutions based on customer requirements.
• Understand customer supply chains and translate them into commercially viable operating models.

6. Technology & Process Excellence

• Drive the adoption of WMS, warehouse technology, automation and data-driven operating systems.
• Establish real-time dashboards and MIS for operational and financial performance.
• Continuously identify opportunities for automation, process improvement and productivity enhancement.
• Build a technology-enabled operating environment rather than relying on people-heavy processes.

7. Compliance & Quality

• Establish robust systems for statutory, customer and industry-specific compliance.
• Ensure adherence to warehouse safety, security, quality and regulatory requirements.
• Experience with regulated sectors such as Pharma, Chemicals or FMCG will be an advantage.
• Develop systems capable of meeting demanding customer audits and international quality standards.

Preferred candidate profile

• 5-7+ years of experience in 3PL, contract logistics, warehousing or supply chain operations.
• Experience working with demanding customers in Pharma, FMCG, Chemicals, Consumer, Industrial or similar sectors is preferred.
• Strong experience in managing warehouse operations and preferably multiple facilities.
• Experience in setting up a new warehouse/3PL operation will be strongly preferred.
• Strong understanding of WMS, inventory management, MHE, warehouse processes and technology.
• Commercial orientation with an understanding of warehouse costing, pricing and margins.
• Proven ability to build and manage teams.
• Strong customer-facing and stakeholder management skills.
• Experience working with demanding customers in Pharma, FMCG, Chemicals, Consumer, Industrial or similar sectors is preferred.
• Strong analytical and problem-solving skills.
• High ownership and entrepreneurial mindset.
• Ability to work closely with promoters/management and operate in a fast-moving environment.