Hdfc Bank - Email Management Process

EMT JD:Job Purpose:

• Resolve customer emails on first contact while ensuring accurate and complete resolutions
• Identify and follow up on nonfirst contact cases; review and raise chargewaiver requests as required
• Adhere to all process guidelines and refer to designated sections for Social Care and Chat Banking

Job Responsibilities:

• Accurate email resolutions
• Quick customer responses
• Audit & quality compliance
• System adherence & accuracy
• Timely case closure

Educational Qualifications:

Graduation

Key Skills:

Communication, written skills

location:

3rd Floor, Akruti Business Port, Road No. 13, MIDC, opp. Tunga Paradise, Marol, Andheri East, Mumbai- 400093

Date:

13-Nov-2026

Time:

10.30 AM -4.00 PM

Contact Person:

Pushpendra Singh/ Bhaskar Malkar