Hdfc Bank - Customer Care Executive - Kosamba Location

Job Description : Customer Care Executive

Identify high transacting customers and reduce the transactions of these customers.

• Identify Depleting customers and  control them
• Reduce  or improve on Band 1 and Band 2 Customers
• Reduce Band 1 and Band 2 Txns
• Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors
• Cash balancing and Cash bundling
• Processing  of Retail FX postings / Gold sales/Pre Paid Cards
• Issuance of DD/ MC (within prescribed TAT)
• Executing of funds transfer/ FD closure / Account Closure
• Processing of Salary Uploads
• Custodian for teller box
• Custodian for cheque drop boxes
• Ensure error free transactions of receipts & payments.
• Retail FX transactions processing.
• Vault Custodian
• Ensure highest level of customer service.
• Ensure that outward clearing process is adhered to.
• ATM custodian.
• Identification of counterfeit cash and ensure adherence of process laid down by the bank
• Identification and Closure of  TOD accounts on regular basis
• Identification and Closure of High Cheque return customers beyond the threshold.
• Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintenance of AQB etc.
• Report for any suspicious transactions (also maintain the AML register)
• Reporting of suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register, as per the required format and filing them
• Proper house keeping, upkeep, etc
• Ensure quality customer service is delivered
• Recording complaints as per the specified process
• Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area
• Generate leads for Banks product with the emphasis on the foll: