HCP Onboarding - Associate

Responsibilities

- Handling administrative coordination for HCP engagements, including data entry, portal onboarding support, HCP tiering, and Conflict of Interest documentation completeness checks
- Working with internal teams to confirm timely, accurate, and compliant onboarding of HCPs, escalating exceptions as needed and maintaining readiness for engagement

-HCP/expert profile creation as necessary in Reltio or similar master data management

system, confirming all required data fields are complete and accurate

-Support HCPs through portal onboarding via email and outreach, assisting with registration,

profile setup, and troubleshooting

-Coordinate documentation collection from Experts and review submissions for completeness,

following up to resolve any identified gap
- Analyzing client needs to develop operational strategies that enhance productivity and efficiency
- Providing specialized advice on process automation and technology implementation to optimize operational performance
- Supporting clients in streamlining processes and improving business performance through operational excellence frameworks
- Conducting in-depth operational analysis to identify areas for improvement and develop innovative solutions
- Collaborating with clients to implement business process improvements and lean process methodologies
- Utilizing automation solutions and emerging technologies to drive cost efficiency and competitive advantage
- Mapping and optimizing operational processes to enhance service operations and support
- Applying project management skills to oversee the execution of operational strategies and solutions
- Gathering and analyzing data to discern patterns and inform decision-making processes
- Developing and maintaining operational support and analysis frameworks to sustain performance

What You Must Have

- At least 1 year(s) of experience in HCP engagement operations, compliance, or medical affairs support
- Working knowledge of Reltio, Veeva, Interactions Hub, or similar CRM/ HCP engagement systems
- Understanding of fair market value tiering, COI management, license verification and debarment/exclusion screening processes

-Experience in HCP engagement operations, compliance, or medical affairs support

-Working knowledge of Reltio, Veeva, Interactions Hub, or similar CRM/ HCP engagement systems

-Familiarity with fair market value tiering, COI management
- At least a Bachelor's degree
- At least 3-5 years of experience
- Oral and written proficiency in English required