HCLTech is Hiring for OTC Collection , Dispute, Cash AppsProcess with SAP Tool Experience Chennai

HCLTech is Hiring for OTC Collection , Dispute, Cash app Process with SAP Tool Experience Chennai

Interview Location: HCL Tech Tower 4 Elcot Sez Chennai

Interview Date: 12 Sept 2026

Interview Time: 9:30 AM 1:30 PM

Work Location: Chennai (Sholinganallur)

HR SPOC: Harish. K

Experience Required: 2-8 Years (only eligible)

Note : Irrelevant exp cannot be hired

Job Description: OTC Collections Analyst /Senior Analyst

Process: Order-to-Cash (OTC) Collections

Shift: Night Shift

Work Mode: 100% Work from Office

Job Summary

We are seeking a highly motivated OTC Collections, Dispute Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.

Key Responsibilities

• Make outbound collection , Dispute calls to customers regarding overdue invoices and outstanding balances.
• Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.
• Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
• Investigate and resolve payment delays, disputes, and deduction issues.
• Maintain accurate documentation of all customer interactions in ERP/collection tools.
• Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
• Meet collection targets, DSO goals, and productivity metrics.
• Escalate high-risk delinquent accounts as per defined procedures.
• Provide excellent customer service while maintaining a professional collection approach.
• Ensure compliance with company policies and client-specific requirements.

Required Skills

• 2-8 years of experience in OTC Collections / Accounts Receivable.
• Strong experience in international voice process (inbound and outbound calling).
• Excellent verbal and written communication skills in English.
• Good negotiation and customer handling skills.
• Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management.
• Ability to work with ERP systems such as SAP, or similar platforms.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and Outlook.