HCL Tech Virtual Drive Fresher Hiring -Nagpur

HCL Tech hiring for fresher candidates - Virtual Drive - Nagpur Location

Interview Date : 16-Sept-2026

Drive timing: 11:30 AM to 1:00 PM

Meeting Link

Microsoft Teams meeting

Join: https://teams.microsoft.com/meet/428399823413685?p=PUZ2NI9KkRJnExzcih

Meeting ID: 428 399 823 413 685

Passcode: 5GF9JZ6K

Hiring Alert |Customer Support | Nagpur

We are looking for dynamic and customer-focused Level 1 support to join our team in Nagpur! If you are passionate about IT support and resolving customer issues, this is a great opportunity to kick-start or grow your career.

Role: Level 1 (Customer Service Representative)

Location: Nagpur

Shift: 24x7 Rotational

Week Offs: 2 Rotational Offs

Experience: Fresher

What Youll Do:

Handle customer queries via calls, emails, and tickets

Perform initial troubleshooting & issue resolution

Log and manage incidents using ticketing tools (ServiceNow preferred)

Ensure timely updates, follow-ups, and proper documentation

Escalate complex issues to higher support levels

Deliver high customer satisfaction

What Were Looking For:

Strong communication skills

Basic IT troubleshooting knowledge

Willingness to work in rotational shifts

Freshers & early professionals are welcome

B.Tech, BCA, MCA and M.Tech not eligible