HCL Software (DRYiCE Product) _Sr. ServiceNow Developer

Greetings from HCL Software” Is a Product Development Division of HCL Tech!!

“HCL Software” is a Product Division of HCL Tech that operates its primary software business. At HCL Software we develop, market, sell and support over 20 product families in the areas of Customer Experience, Digital Solutions, Secure DevOps, Security & Automation.

Job Overview: -

We are seeking a skilled ServiceNow Developer with 6+ years of experience to join our team. The ideal candidate will have strong hands-on experience in IT Service Management (ITSM), integrations, and proven development skills in ServiceNow scripting and configuration.

Skill Set: ServiceNow Development, ITSM, JavaScript, Integration (REST/SOAP APIs).

B.Tech/B.E. in Computer Science or a related technical field or proof of exceptional skills in related fields with practical software engineering experience.

Required Skills & Experience: -

• 6+ Years of hands-on experience as a ServiceNow Developer.
• ServiceNow Expertise: Hands-on experience with the ServiceNow platform, particularly in ITSM modules; knowledge of the Security Operations (SecOps) suite or platform is preferred.
• Technical Proficiency: Strong knowledge of ServiceNow Development including: Business Rules, ACLs, Script Includes, Scripting (JavaScript Glide APIs).
• Integration Experience: Proven experience integrating ServiceNow with external systems using REST/SOAP APIs. Exposure to Integration Hub is preferable.
• Process Knowledge: Familiarity with ITIL processes; knowledge of the SecOps domain would be highly desirable.
• Analytical Skills: Strong problem-solving skills and the ability to analyze complex requirements.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.
• Work Locations: Bangalore, Pune & Noida.
• Work Mode: Remote or Hybrid Model.

Key Responsibilities: -

• Design, develop, and implement ServiceNow solutions aligned with business requirements.
• Configure and customize core ITSM applications, including Incident, Change, Problem, and CMDB.
• Establish (develop) and maintain integrations.
• Develop and customize the environment involving Business Rules, Script Includes, ACLs, and Client Scripts.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Ensure platform stability, performance, and adherence to best practices.
• Conduct unit testing, troubleshooting, and support for ServiceNow applications.
• Document technical designs, configurations, and processes.