Hardware Support Technician Network & Technical Support

Solve Complex IT Issues Behind Technology Millions Depend On

Our client powers a large healthcare technology ecosystem supportingapproximately 16,000 pharmacies and more than 50 million active patients. Its integrated platforms span pharmacy management, clinical programs, transaction services, and patient engagement across community, long-term care, and outpatient settings. For technology professionals, this means supporting reliable systems that streamline workflows, improve medication management, strengthen patient engagement, and keep essential healthcare operations running effectively.

Job Description

Three to five years in technical support builds the judgment to go beyond scripted fixes. As a Senior Hardware Support Technician, you'll independently troubleshoot computers, printers, applications, interfaces, and networking equipment supporting business-critical pharmacy operations. Your expertise will help maintain technology relied on across an extensive healthcare network while strengthening your technical depth through international exposure. With Emapta, experienced professionals gain permanent work-from-home flexibility, continuous development, career stability, and a Top 1% experience built for long-term global growth.

Job Overview

• Employment Type: Full Time
• Work Setup: Work From Home, India
• Shift: Night Shift, 9:00 AM-6:00 PM US Eastern Time Zone, Weekends Off

Exciting Perks Await!

• Competitive package
• Medical life insurance
• Work from home arrangement
• Standard government and Emapta benefits
• Well-equipped, modern, and accessible offices
• Employee engagement initiatives
• Mentorship and exposure to global leaders and teams
• Diverse, inclusive, and supportive culture
• Transparent performance management
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

• 1–5 years of hands-on remote IT help desk experience supporting systems, installations, applications, hardware, or related technical environments
• Strong working knowledge of small-business computers, printers, networking equipment, interfaces, and peripheral devices
• Proven ability to independently troubleshoot hardware, software, connectivity, and network-related incidents through resolution
• Customer-facing technical support experience with confidence assisting users remotely; healthcare or pharmacy technology exposure is advantageous
• Knowledge of security practices for protecting sensitive information and healthcare-related data
• Excellent written, verbal, and phone communication skills, including the ability to explain technical solutions clearly to non-technical users
• Strong troubleshooting, prioritization, time management, and multitasking skills within fast-paced support operations
• Independent and customer-focused, with sound judgment, discretion, professional integrity, and ownership of technical issues
• Ability to quickly master new applications, hardware, systems, and technology products
• Proficiency with Microsoft Teams, computers, and standard office technology
• Minimum high school diploma or equivalent
• Reliable high-speed internet connection and an appropriate home working environment

Your Daily Tasks

Technical Support

• Respond promptly to help desk tickets and phone calls from pharmacies
• Troubleshoot and resolve technical issues involving printers, computers, interfaces, and networking equipment
• Document technical support activities and maintain accurate records of customer interactions

Customer Success

• Consult with pharmacy staff to optimize technology configurations and recommend system improvements
• Deliver training on software applications and hardware devices
• Provide exceptional customer service and ensure a positive support experience for pharmacy teams

Collaboration & Continuous Improvement

• Collaborate with technical support team members to resolve complex issues and maintain service continuity
• Identify recurring technical issues and recommend long-term solutions
• Participate in regular meetings and training sessions to stay current with technical support best practices and industry trends

Join the Top 1% Talent. A Better Career. A Better Life.

Join us at Emapta, and let your professional journey flourish in the heart of India's vibrant culture!

Recognized as one of Asia's rising tech and outsourcing destinations, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,200 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise-it's a reality.

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