Hardware Networking Support Engineer

Role overview

Were looking for a hands-on Hardware & Network Support Engineer to maintain computer equipment, troubleshoot network issues, and provide reliable technical support to employees. The role involves diagnosing problems, managing IT assets, and helping keep systems secure and operational.

Key responsibilities

Install, configure, maintain, and repair desktops, laptops, printers, and peripherals.

Diagnose hardware, operating system, software, and connectivity issues.

Set up and troubleshoot LAN, Wi-Fi, routers, switches, and network cabling.

Create and manage user accounts, permissions, and access to IT resources.

Monitor network performance and escalate complex outages or security incidents.

Perform routine backups, updates, patching, and preventive maintenance.

Maintain accurate records of devices, configurations, licenses, and support requests.

Provide clear, timely technical support to users in person and remotely.Role & responsibilities

Follow IT security policies and support endpoint protection and access controls.

Coordinate with vendors and service providers when required.

Requirements

Diploma, degree, or equivalent experience in IT, computer engineering, or a related field.

Experience supporting computer hardware, operating systems, and basic networking.

Familiarity with TCP/IP, DNS, DHCP, Wi-Fi, switches, and routers.

Knowledge of Windows; experience with macOS or Linux is an advantage.

Strong troubleshooting, communication, and customer-service skills.

Ability to prioritize requests and document work clearly.

Relevant certifications such as CompTIA A+, Network+, or CCNA are an advantage.