Hardware Networking Specialist

Company: DAS Super Foods Pvt. Ltd.

Department: IT / Infrastructure / Security Systems

Designation: IT & Hardware / Surveillance Manager

Location: Himatnagar, Gujarat

Experience: 4–8 Years

Employment Type: Full-Time

Overview:

Responsible for managing the company's IT hardware infrastructure, networking, systems, CCTV surveillance, access-control systems and plant technology infrastructure across manufacturing facilities. The role will ensure reliable IT operations, strong surveillance coverage, data security and rapid resolution of technical issues.

KEY RESPONSIBILITIES :

IT & HARDWARE

• Manage desktops, laptops, printers, scanners, biometric systems and other IT hardware.
• Install, configure and maintain operating systems, software and hardware.
• Manage IT assets, asset tagging, allocation and inventory records.
• Troubleshoot hardware, software, network and connectivity issues.
• Maintain LAN/WAN, switches, routers, Wi-Fi and basic network infrastructure.
• Coordinate internet, ISP and telecom-related issues.
• Maintain backup systems and ensure availability of critical business data.
• Manage user access, passwords, permissions and IT security controls.
• Support ERP/SAP connectivity and plant-level IT requirements.
• Maintain IT preventive-maintenance schedules.
• Coordinate with external IT vendors and service providers.
• Maintain IT documentation, AMC records, service reports and asset registers.

CCTV & SURVEILLANCE MANAGEMENT

• Manage complete CCTV infrastructure across all plants, warehouses, offices and critical areas.
• Plan CCTV camera locations based on security, food-safety and operational requirements.
• Install, configure and maintain IP/analog cameras, NVR/DVR, monitors, storage and networking equipment.
• Ensure continuous recording and proper functioning of all critical cameras.
• Monitor CCTV uptime and immediately rectify camera/network/storage failures.
• Maintain CCTV recording retention as per company policy and applicable requirements.
• Establish surveillance coverage for production areas, warehouses, entrances, dispatch, material movement and other critical locations.
• Manage access-control systems, biometric attendance and entry systems where applicable.
• Maintain CCTV camera mapping, numbering and location records.
• Conduct regular CCTV health checks and preventive maintenance.
• Coordinate with Security, HR, Stores, Production, QA and Management for surveillance requirements.
• Ensure CCTV footage is protected against unauthorized access, deletion or tampering.
• Provide footage only against authorized management/security requirements.
• Maintain incident logs, CCTV downtime reports and corrective-action records.
• Support investigation of theft, material movement, safety incidents, quality incidents and security violations through authorized surveillance review.

MANAGEMENT & CONTROL

• Develop IT and surveillance preventive-maintenance plans.
• Maintain critical-spares inventory for IT and CCTV systems.
• Prepare monthly IT/CCTV performance reports.
• Track downtime and ensure timely closure of technical complaints.
• Manage external AMC/service partners.
• Recommend system upgrades, replacements and technology improvements.
• Ensure compliance with company IT policies, cybersecurity controls and confidentiality requirements.
• Maintain emergency support for critical plant IT and surveillance failures.

KEY KPIs

• IT system uptime
• CCTV uptime
• Network uptime
• Average complaint resolution time
• Preventive maintenance compliance
• Critical system downtime
• IT asset accuracy
• CCTV coverage and recording availability
• Backup compliance
• Cybersecurity compliance
• Vendor/service performance

REQUIRED SKILLS

• CCTV/IP Camera/NVR/DVR configuration
• Networking: LAN, WAN, switches, routers, Wi-Fi
• Hardware troubleshooting
• Windows and basic server administration
• IT asset management
• Access-control and biometric systems
• CCTV storage and backup management
• Basic cybersecurity knowledge
• Vendor management
• Strong troubleshooting and problem-solving ability
• MS Office / Excel and IT documentation

EDUCATION

B.E./B.Tech/BCA/MCA/Diploma in IT, Computer Science, Electronics, Networking or relevant discipline.

PREFERRED EXPERIENCE

Candidates with experience in FMCG, food manufacturing, factories, warehouses, industrial plants or multi-site manufacturing environments will be preferred.

IMPORTANT EXPECTATION

The candidate must be capable of independently managing plant IT infrastructure + hardware + networking + CCTV/surveillance systems, coordinating vendors and ensuring uninterrupted availability of critical systems.