Hardware Asset Management (HAM)

8+ years of experience in IT Asset Management, Hardware Asset Management, or ITSM Service Management operations.

Strong understanding of end-to-end hardware asset lifecycle, including planning, request, procurement, receiving, stockroom, deployment, transfer, maintenance, refresh, return, disposal, and retirement.

Hands-on experience in ServiceNow HAM / ITAM modules, including asset records, hardware models, lifecycle states, stockrooms, asset tasks, workflows, dashboards, and reporting.

Good knowledge of CMDB concepts and ability to align hardware asset records with Configuration Items, ownership, location, assignment, status, and operational relationships.

Experience in asset inventory validation, reconciliation, physical audits, data quality checks, exception management, and compliance evidence preparation.

Ability to coordinate with Service Desk, End User Computing, Field Services, Procurement, Finance, Security, CMDB, Change, Incident, and vendor teams.

Knowledge of ITIL-aligned processes, including Incident, Request Fulfilment, Change, Problem, Configuration, Knowledge, and Continual Service Improvement.

Experience in warranty, lease, AMC, support contract, refresh, and end-of-life / end-of-support tracking for hardware assets.