Hajj & Umrah Operations (Travel Consultant )

We are looking for an experienced and detail-oriented Hajj & Umrah Operations to manage end-to-end pilgrimage travel operations. The ideal candidate will have strong expertise in Hajj & Umrah packages, Saudi visa processing, airline and hotel coordination, group handling, vendor management, and customer service.

The candidate should be capable of managing high-volume pilgrimage operations while ensuring smooth execution, regulatory compliance, operational efficiency, and an excellent pilgrim experience.

Key Responsibilities

• Manage complete Hajj & Umrah operations from booking through completion of travel.
• Plan and execute customized and standard Umrah packages.
• Manage group travel arrangements, including hotels, transportation, flights, and itineraries.
• Coordinate with airlines for flight reservations, ticketing, and group bookings.
• Handle Saudi visa processing and ensure accurate completion of all travel documentation.
• Coordinate and negotiate with hotels, transport providers, overseas suppliers, and Saudi travel partners.
• Prepare package costing, quotations, itineraries, and operational plans.
• Monitor daily operations and ensure timely execution of all travel arrangements.
• Provide pre-travel, in-destination, and post-travel support to pilgrims.
• Resolve customer issues efficiently and maintain high service standards.
• Develop and maintain strong relationships with airlines, hotels, transport operators, vendors, and overseas partners.
• Ensure compliance with Saudi travel regulations and internal company policies.
• Maintain accurate operational records and prepare regular management reports.
• Lead and coordinate operations teams during peak Hajj and Umrah seasons.

Required Skills & Qualifications

• Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
• Minimum 2-5+ years of relevant experience in Hajj & Umrah Operations.
• Strong knowledge of Saudi visa processing and pilgrimage travel regulations.
• Proven experience handling large pilgrimage groups and customized travel packages.
• Strong knowledge of package costing, itinerary preparation, reservations, and ticketing.
• Experience with GDS and airline booking/ticketing systems.
• Excellent communication, negotiation, vendor management, and customer service skills.
• Proficiency in Microsoft Office and travel reservation systems.
• Ability to multitask and perform effectively under pressure during peak seasons.
• Strong problem-solving, decision-making, and team-management abilities.

Preferred Experience

• Experience managing 2,000+ pilgrims annually will be highly preferred.
• Established network with airlines, hotels, transport operators, and Saudi-based travel partners.
• Hands-on experience with group airline bookings and GDS systems.
• Experience coordinating large-scale Hajj/Umrah operations across multiple suppliers.

Key Competencies

• Hajj & Umrah Operations Management
• Group Travel Coordination
• Saudi Visa Processing
• Package Costing & Itinerary Planning
• Hotel & Flight Reservation Management
• Airline Ticketing & GDS
• Vendor Management & Negotiation
• Customer Relationship Management
• Team Leadership
• Operational Planning & Execution
• Problem Solving & Decision Making

What We Are Looking For?

A proactive and commercially aware operations professional who can independently manage high-volume Hajj & Umrah operations, build strong supplier relationships, lead teams, and ensure a seamless pilgrimage experience for customers.

Candidates with strong Saudi supplier networks and proven experience handling large pilgrim groups will be given preference.