Hair Coach - Medical Customer Support
Fusion · Bengaluru · onsite · Posted 2d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Key Responsibilities
Job Requirements
Key Competencies
Why Join Fusion CX
What You Will Gain
Job Location
Are you looking for customer service jobs in Bangalore where you can use your communication skills to help people address hair and scalp concerns Fusion CX is hiring Hair Coaches in Bangalore to support clients throughout their hair treatment journey. If you speak English, Hindi, and a regional language such as Kannada, Telugu, Tamil, or Malayalam, this multilingual customer service opportunity allows you to combine customer engagement, hair care education, empathetic communication, and ongoing client support.
Key Responsibilities
- Hair Assessment: Assess clients hair condition according to guidelines established by the Medical Team to understand their individual needs.
- Hair Care Education: Educate clients on proper hair care practices, including appropriate washing techniques and ways to protect their hair, following established guidelines.
- Problem-Solving: Help clients identify and address hair-related concerns during treatment, including hair damage, hair loss, and scalp conditions, and discuss strategies to manage these concerns.
- Emotional Support: Provide empathetic guidance and encouragement to clients experiencing hair loss, thinning, or other hair-related concerns that may affect their confidence and well-being.
- Goal Setting and Progress Monitoring: Help clients establish realistic goals for their hair condition, monitor their progress, and provide ongoing support throughout their treatment journey.
Job Requirements
- Languages: Proficiency in English and Hindi, along with a regional language such as Kannada, Telugu, Tamil, or Malayalam, as required by the process.
- English Assessment: Minimum Versant score of 5 for English.
- Strong verbal communication and active listening skills.
- Empathy and the ability to communicate sensitively with clients about personal hair-related concerns.
- Good problem-solving skills and the ability to explain hair care practices clearly.
- Ability to follow established guidelines and support clients throughout their treatment journey.
Key Competencies
- Customer engagement and relationship building
- Empathetic communication and emotional support
- Hair care education and client guidance
- Problem-solving and active listening
- Goal setting and progress monitoring
- Adherence to medical team guidelines
Why Join Fusion CX
Join Fusion CX in Bangalore and contribute to a client-focused service experience where communication, empathy, and consistent support make a difference.
What You Will Gain
- Experience in client engagement and ongoing treatment support.
- Opportunities to strengthen communication, problem-solving, and relationship-building skills.
- Exposure to structured hair care guidance and client progress monitoring.
Job Location
Job Location: Bangalore
Sourced from naukri
Skills
Customer ServiceCustomer EngagementCustomer SupportMultilingualprogress monitoringClient SupportCommunication Skillsrelationship building
About Fusion
Fusion
IT Services & Consulting
25
employees
2001
25 years old
Gangnam,Seoul
South Korea
₹1.9L PA avg
Avg at Fusion
About
This BPO firm excels in customer engagement and data management, transforming traditional outsourcing into a strategic growth process in the service industry.
Industries
IT Services & ConsultingInternetHardware & NetworkingSoftware Product
Employee ratings
10 reviews
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Culture
3.0
Career growth
2.2
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