GV Implementation Americas Professional

Responsibilities

• Provide support for issue resolution as per defined SLAs, specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation.
• Prepare functional specifications and change control requests.
• Assess Support Pack configuration, as requirements directed, and complete subsequent configuration and testing activities arising out of support pack application.
• Provide consulting services to client base, as required.
• Adhere to GlobalView configuration standards and conventions as well as ADP procedures and policies.
• Ensure that customer needs not effectively addressed within the current offering are communicated to GlobalView Product Manager.
• Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations.
• Liaise with Account Management.
• Ensure up to date knowledge of the ADP GlobalView and associated services is maintained.
• Provide afterhours support as agreed with Client / Team Leader / Manager.

Technical Skills

• Strong SAP Payroll experience in either end-to-end implementation or support environments.

Competencies

• Professional manner and presentation with the ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation.
• Demonstrated business consulting skills.
• Should be able to handle clients, able to set the expectation and manage client SPOCs.
• Excellent written and verbal communication skills.
• Ability to work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications.
• Demonstrated knowledge and application of key methodologies employed by technical services team.
• Demonstrated ability to work with a global team to achieve problem resolution.
• Ability to prioritise tasks and demonstrated time management skills.
• Ability to work collaboratively with associates to achieve team goals.