Guest Services Associate

Position Summary

Atlantic Park Surf is seeking friendly, enthusiastic, and reliable Guest Services Staff to provide exceptional front-line service to visitors at our surf destination. As the first point of contact for guests, this team plays a key role in shaping the Atlantic Park experience through ticketing, guest support, and general hospitality.

The ideal candidate is outgoing, attentive, and passionate about delivering memorable guest experiences. This position requires strong communication skills, a positive attitude, and the ability to remain calm under pressure in a fast-paced, outdoor environment.

Key Responsibilities

Guest Services & Hospitality

• Greet guests warmly and provide information about park offerings, schedules, and amenities.
• Deliver outstanding customer service while ensuring guest satisfaction and safety.
• Assist with wayfinding, guest inquiries, and special accommodation requests.
• Proactively engage with guests to ensure a positive experience and promote return visits.
• Communicate clearly and professionally with guests, coworkers, and supervisors.
  
  

Ticketing & Entry Operations

• Operate point-of-sale (POS) systems for ticket sales, upgrades, and merchandise.
• Troubleshoot ticketing or reservation issues and escalate when necessary.
• Maintain orderly and efficient entry flow at park entrances and checkpoints.
• Ensure all guests comply with entry requirements, safety protocols, and park policies.
  
  

Event & Group Support (As Needed)

• Provide on-site support for private events, surf competitions, or group bookings.
• Help with setup, guest check-in, and breakdown during event execution.
• Represent the park's values and uphold professional conduct during special functions.
  
  

Cleanliness & Presentation

• Maintain a clean, welcoming environment at guest service areas, entrances, and workstations.
• Monitor and restock supplies such as maps, brochures, wristbands, or lanyards.
• Report maintenance issues or guest safety concerns to the appropriate personnel.
  
  

Preferred Qualifications & Skills

• Previous experience in hospitality, retail, theme park, or event settings is preferred.
• Comfortable using technology such as POS systems, ticketing software, and mobile devices.
• Strong interpersonal skills with the ability to remain professional and friendly in all interactions.
• Ability to work in a physically active role outdoors, including standing for long periods.
• CPR/First Aid certification a plus (training may be provided).
• Bilingual or multilingual communication skills are a plus.
  
  

Physical Requirements

• Ability to stand, walk, bend, reach, and lift up to 35 lbs.
• Comfortable working in varying weather conditions and fast-paced environments.
• Must be able to wear provided uniform and adhere to grooming standards.
  
  

Personal Attributes

• Energetic and guest-focused with a team-player mindset.
• Strong attention to detail and a commitment to quality service.
• Reliable, punctual, and proactive in taking initiative.
• Positive attitude and willingness to adapt to changing situations.
  
  

Seasonal Schedule & Compensation

• Flexible scheduling during the peak season, including weekdays, weekends, evenings, and holidays
• Hourly pay is $14.
• Opportunities for ongoing training and advancements.
  
  

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Atlantic Park Surf

365 18th Street

Virginia Beach, VA 23451

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