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    Job · 12102470

    CHENNAI · FULLTIME

    Guest Services Associate

    Marriott International logo

    Marriott International

    Chennai · onsite · Posted 65d ago

    Sourced fromNaukri
    Undisclosed0–1 yrsfulltimeChennai

    About a minute. You'll make an account on the way through.

    agent · working

    • Read this posting0.6s
    • Found the form on Naukri · 8 questions to answer1.1s
    • Decided the answers for all of them2.8s
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    Section · 01

    About this role

    Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

  1. Secure payment; activate/reissue room keys.
  2. Ensure rates match market codes, document exceptions.
  3. Verify/adjust billing for guests.
  4. Communicate to appropriate staff when guests are waiting for an available room.
  5. Advise guest of messages.
  6. Clear departures in computer system.
  7. Coordinate with Housekeeping to track room status and guest concerns.
  8. File guest paperwork or documentation.
  9. Operate telephone switchboard station.
  10. Run and check daily reports, contingency lists, and credit card authorization reports.
  11. Supply guests with directions and information.
  12. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
  13. Arrange transportation for guests/visitors.
  14. Count and secure bank at beginning and end of shift.
  15. Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change.
  16. Notify Loss Prevention/Security of any reports of theft.
  17. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  18. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  19. Speak using clear and professional language; answer telephones using appropriate etiquette.
  20. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
  21. Comply with quality assurance standards.
  22. Stand, sit, or walk for an extended period of time.
  23. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  24. Perform other reasonable job duties as requested by Supervisors.
  25. PREFERRED QUALIFICATIONS

    Education: High school diploma or G. E. D. equivalent.

  26. Related Work Experience: No related work experience.
  27. Supervisory Experience: No supervisory experience.
  28. License or Certification: None

    At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

  29. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
  30. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.



  31. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    32. Sourced from naukri

    Section · 02

    Skills

    BillingRoomLoss preventionManager Quality AssuranceStationBankingHousekeepingsupervisor

    Section · Company

    About Marriott International

    Marriott International logo

    Marriott International

    Hospitality

    14.9k+

    employees

    1927

    99 years old

    Bethesda, Maryland

    United States (USA)

    ₹4.6L PA avg

    Avg at Marriott International

    About

    Marriott International manages an extensive portfolio of hotels across various brands, focusing on hospitality services worldwide.

    Industries

    HospitalityTravel & Tourism / Hospitality

    Employee ratings

    10 reviews

    4.2/ 5

    Culture

    4.9

    Career growth

    4.5

    Work-life

    4.4

    Employees rate it well for

    Job Security42Overall Company42

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Guest Services Associate · waiting for your command