About a minute. You'll make an account on the way through.
About this role
- Supervise and coordinate guest-facing staff to ensure exceptional customer service.
- Develop and implement effective guest service strategies to enhance customer satisfaction.
- Train and mentor staff on guest service standards and procedures.
- Handle guest complaints and resolve issues professionally and courteously.
- Collaborate with other departments to ensure seamless guest experiences.
- Monitor and report on guest service performance metrics.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Servicecustomer satisfactionGuest serviceGuest Relationship Managementguest complaints
About EIH
EIH
Hospitality
8.1k+
employees
1949
77 years old
Delhi/NCR, New Delhi
India
₹6.3L PA avg
Avg at EIH
About
EIH Limited Company is a member of the Oberoi Group & a leader in luxury hospitality. They operates hotels under 3 well-known names of Oberoi, Trident & Maidens.
Industries
HospitalityTravel & Tourism / Hospitality
Employee ratings
10 reviews
3.9/ 5
Culture
4.6
Career growth
3.0
Work-life
3.8
Employees rate it well for
Company Culture41Job Security41
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