Guest Service Supervisor
EIH · Agra · onsite · Posted 31d ago
Undisclosed1–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Supervise and coordinate guest service staff to ensure high-quality service delivery.
- Develop and implement guest service standards and procedures to enhance customer satisfaction.
- Train and mentor guest service staff on product knowledge, customer handling, and conflict resolution.
- Monitor and evaluate guest feedback to identify areas for improvement.
- Collaborate with other departments to ensure seamless guest experiences.
- Analyze and resolve complex guest complaints and issues professionally.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
customer satisfactionservice deliveryGuest serviceCustomer Handlingteam managementguest complaintsCommunication Skillsguest feedback
About EIH
EIH
Hospitality
8.1k+
employees
1949
77 years old
Delhi/NCR, New Delhi
India
₹6.3L PA avg
Avg at EIH
About
EIH Limited Company is a member of the Oberoi Group & a leader in luxury hospitality. They operates hotels under 3 well-known names of Oberoi, Trident & Maidens.
Industries
HospitalityTravel & Tourism / Hospitality
Employee ratings
10 reviews
3.9/ 5
Culture
4.6
Career growth
3.0
Work-life
3.8
Employees rate it well for
Company Culture41Job Security41
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