Guest Service Supervisor

• To oversee daily operations across all food and beverage outlets, ensuring seamless service delivery.

• To supervise and train staff to maintain the highest standards of service, grooming, and hospitality.

• Ensuring guest satisfaction is a priority, including handling complaints and resolving issues promptly and professionally.

• To enforce adherence to the hotel's standard operating procedures and luxury service standards.

• To work closely with other departments to ensure smooth coordination, especially during events and peak hours.

• Monitoring costs, minimizing wastage, and supporting revenue targets are key responsibilities.

• To assist in planning and executing banquets and events to ensure they meet guest expectations.

• Ensuring hygiene, safety, and compliance with food safety standards is a critical part of the role.

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