Guest Service Representative

Position: Guest Service Specialist

Company: Du Jour

Department: Front Office / Guest Experience

Location: [Location]

Experience: 1–3 years in hospitality, premium retail, café, restaurant, bakery, or customer service

About the Role

Du Jour is an artisan French patisserie and café known for premium croissants, specialty buns, desserts, and coffee. We are looking for a Guest Service Specialist who can create a warm, welcoming, and memorable experience for every guest while ensuring smooth front-of-house operations.

Key Responsibilities

• Welcome and assist guests with a warm, professional, and courteous approach.
• Understand guest preferences and provide personalized service.
• Explain and recommend products, pastries, beverages, and menu items based on guest requirements.
• Handle guest enquiries, orders, billing, and service-related requests efficiently.
• Ensure accurate coordination between guests, service staff, kitchen, and other operational teams.
• Handle guest feedback and complaints professionally and escalate issues when required.
• Maintain high standards of grooming, hygiene, presentation, and customer service.
• Ensure the dining and guest-facing areas are clean, organized, and well presented.
• Support daily opening and closing activities as required.
• Assist in maintaining accurate records related to orders, customer requests, and service issues.
• Promote additional products and services through appropriate upselling and cross-selling.
• Ensure adherence to Du Jour's service standards, SOPs, and brand guidelines.
• Support the team during peak hours, weekends, and special events.
• Build positive relationships with regular guests and contribute to customer retention.

Candidate Profile

• 1–3 years of experience in hospitality, café, restaurant, bakery, patisserie, premium retail, or customer-facing roles.
• Excellent verbal communication and interpersonal skills.
• Pleasant personality with a strong customer-service orientation.
• Good grooming and professional presentation.
• Ability to remain calm and courteous while handling difficult situations.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic knowledge of POS systems and billing procedures is preferred.
• Knowledge of food, beverages, bakery, or patisserie products will be an advantage.
• Willingness to work flexible shifts, weekends, and holidays as per business requirements.

Key Skills

Guest Relations | Customer Service | Communication | Product Knowledge | Upselling | POS & Billing | Complaint Handling | Team Coordination | Grooming & Presentation | Attention to Detail

What We Offer

• Opportunity to work with a premium artisan French patisserie and café brand.
• Professional and customer-focused work environment.
• Learning and growth opportunities in hospitalit