Guest Service Associate

Role & responsibilities

• Welcome guests at the restaurant, seat them, and present the menu
• Take food and beverage orders accurately and pass them to the kitchen and bar
• Serve food and drinks in the correct sequence and to the resort's service standards
• Explain the menu, recommend dishes, and answer questions on ingredients and dietary needs
• Set up and reset tables, and prepare the service station before and after each shift
• Check on guests during the meal and respond to requests promptly
• Handle guest complaints calmly, fix the issue where possible, and escalate to the supervisor when needed
• Prepare bills, process payments (cash, card, UPI), and coordinate with the cashier
• Follow food hygiene, grooming, and safety standards at all times
• Support banquet, event, and in-room dining service when required

Preferred candidate profile

• Diploma or degree in Hotel Management, or a hospitality background (preferred)
• Good communication in Hindi and English
• Friendly, confident, and well-groomed, with a service-oriented attitude
• Basic computer skills (MS Office; knowledge of a PMS or front office software is a plus)
• Ability to stay calm under pressure and work in rotational shifts, including weekends and holidays
• Willingness to relocate to Ranchi and join at short notice (if applying from outside)

Perks and benefits

• Competitive salary based on experience
• Training on resort SOPs and guest-handling standards
• Accommodation assistance for outstation candidates
• Clear growth path: Guest Service Associate F&B Supervisor F&B Manager.

How to Apply

Email: [email removed]

Phone: [phone removed]

Perks and benefits

Free meal, Free Accommodation, Festive Bonus, Cafeteria, Annual bonus, Job/soft skill training