Guest Service Associate

Role & responsibilities

- Welcome and greet guests with a warm, friendly, and professional attitude.

- Assist guests with ticketing, seat allocation, show timings, and general queries.

- Ensure a smooth and comfortable guest experience throughout their visit.

- Check tickets and guide guests to the appropriate auditorium and seats.

- Maintain cleanliness and hygiene standards in assigned areas.

- Assist guests with food and beverage orders, where required.

- Handle guest complaints and concerns professionally and escalate issues to the concerned supervisor when necessary.

- Support crowd management and ensure smooth movement of guests during entry, intervals, and exits.

- Coordinate with Operations, F&B, Housekeeping, Security, and other departments for smooth cinema operations.

- Conduct regular auditorium checks and ensure all facilities are guest-ready before every show.

- Follow all company policies, SOPs, safety guidelines, and service standards.

- Assist during special screenings, events, and promotional activities.

- Ensure proper handling of guest belongings and Lost & Found items as per company procedures.

- Maintain punctuality, grooming, and professional conduct at all times.

- Perform any other duties assigned by the Supervisor/Manager to ensure smooth cinema operations.